Role Overview & Mandate
Executive Summary
DEPARTMENT: Community Management & Strategy REPORTS TO: Senior Community Manager HOURS: 37.5 hours per week LOCATION:...
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DEPARTMENT: Community Management & Strategy
REPORTS TO: Senior Community Manager
HOURS: 37.5 hours per week
LOCATION: LEEDS/HYBRID
Overview of the role:
Are you looking for a role that gets you working with some of the worlds biggest brands? Then we have an exciting opportunity for a Community Manager to join our team.
Researchbods are an insights agency that partners with brands to deliver customer data and intelligence that helps answer our clients key research and business questions. A large part of what we do is by building and maintaining insight communities. These are invitation only communities where clients invite their customers, or other groups they wish to know more about Members of these communities then participate in research activities such as surveys, focus groups and discussions.
What does the Community Manager do?
As a Community Manager you are responsible for ensuring the members of the community are kept engaged and that community activities are executed flawlessly. This is an important, client facing role that is highly visible to the rest of the business and is a great introduction to the world of market research.
Typically your day could include meeting with clients, creating new ideas for engagement, writing newsletter content, moderating the community and helping members with any problems they may have. However, because you will work on several different communities, no two days are the same.
What are we looking for/ Is this role for you?
Ideally you will have previous experience in community management or in market research, but dont worry if you dont. We also want to speak to you if worked in social media, customer service or another role that has transferrable skills.
We are also keen to hear from you if youre in the very early stages of your career as this role may also be of interest to recent graduates (or equivalent qualification). So long as you can demonstrate the attributes we need, then we will help develop you and get you to the level you need to be.
Creativity and presentation skills are an absolute must for this role, as you will often be relied upon to come up with new and engaging ideas for members, interesting ways to present information back to clients and just good old problem solving!
We will give you the opportunity to work with many consumer facing brands across the UK and Europe, be rewarded with a competitive basic salary, provide a great working environment where everyone is valued and encouraged to succeed as well as a whole host of great benefits and perks. You will be supported and encouraged to develop your career and we have seen many of our Community Managers progress to more senior roles within the team as well as other roles around the business.
We are working in a hybrid way with a mixture of office and home working.
Your focus and responsibilities:
- Day to day management of a number of communities that we run on behalf of our clients. E.g ITV, Nandos, The National Trust, NBC Universal, Deliveroo, Jaguar Landrover etc.
- Being creative and writing new engagement activities such as discussion rooms, polls and competitions for members.
- Coming up with engaging ways to communicate with members such as designing newsletters, infographics and producing video content.
- Acting as one of the main points of contact for our clients and ensuring their expectations are being exceeded. This includes regular virtual and occasional face to face meetings.
- Moderating your communities and engaging with members.
- Supporting members with their questions.
- Managing incentives such as prize draws, competitions and gamified elements, such as points systems.
- Presenting to clients on how their communities are performing and giving them your genius ideas for making it even better!
Your skills and attributes:
Essential things we would expect you to evidence in an interview
- You are a natural communicator. You can write creatively and you have a high standard of written English (for non-native speakers this would be CEFR Level 2).
- You ideally have some experience working in online communities, social media, customer services or you can demonstrate genuine interest in these areas.
- You can pick up new technology quickly. You will be using our proprietary software to manage your communities which you will need to learn from scratch.
- You understand how to work with MS Powerpoint and Excel. We dont expect experts, but you should be competent at both of these.
- You are a problem solver and you enjoy doing it.
- Youre able to manage multiple things at once and work under your own steam.
- You can spot mistakes a mile away and you understand the importance of quality control.
- You are currently, or have been a community manager.
- Youve got work experience in another agency, or other fast paced, client focussed environment.
- You can speak another language other than English to CEFR Level 2.
What were offering:
- Starting salary of 22-25K per year reviewed annually (depending on experience)
- Flexible hybrid working (approximately 1-2 days per week in the Leeds office, but the office is open 5 days a week if you want to come in more often)
- 25 days holiday (Increased holiday after 2 years service)
- Holiday buying scheme (up to 3 extra days per year)
- Pension: Employer 4 %, Employee 4% of Qualifying Band Earnings
- Enhanced Family Leave after 1 years service
- Westfield Health Scheme
- Cycle to Work
- Tech Save Scheme
- Volunteering Leave (2 days per year)
- Charity Matching
- Summertime Hours
- Employee discounts
- First Bus Travel Discount
- Employee Assistance Programme
About STRAT7 Researchbods
Researchbods is a STRAT7 company that helps brands and agencies find their insight edge. It blends powerful, innovative insight technology and vast in-house experience to fuel its clients' strategic decision making and competitive advantage.
Working across Retail & FMCG, Financial Services, Media & Technology and Travel & Entertainment Researchbods help brands engage with millions of consumers in real-time. This enables organisations to understand what customers really think of them, want from them, and how emerging trends might alter their strategies.
Thanks to unique tools like Ex-plor, Researchbods' market-leading Insight Community platform, brands can uncover greater levels of customer closeness; stress-test their brand strategies; stay on top of a changing world with fast access to millions of global consumers; maximise campaign impact; innovate and create better products and services by identifying what works and what doesn't. Researchbods is a game-changer for brands who want to move ahead of the competition and stay there.
For more information visit www.Researchbods.com
Privacy Notice
Please refer to our privacy notice in relation to recruitment here:
https://Researchbods.strat7.com/wp-content/uploads/2022/03/Researchbods-Privacy-Notice.pdf
Equal Opportunities
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
