Service Manager

Service Manager – Full time – Glasgow

Real Life Options is a registered charity, we deliver creative, dynamic and person-centred services providing a range of individualised support to people living in shared supported living properties and individual tenancies.

Work for Real Life Options and you’ll start your day knowing that you’re making a difference by supporting greater independence and creating more opportunities for people with learning disabilities and autism.

The Role

As the Service Manager you will be responsible for the overall management of a number of services across Glasgow. Working closely with the Service Locality Manager you will lead and monitor the work of your team supporting individuals ensuring the services provided adhere at all times to Real Life Options’ values, Care Inspectorate and SSSC requirements as well as acting as a role model for the staff team.

Staff management will involve robust rota management, providing regular supervision through Real Life Options Performance Management framework, providing monthly probation meetings with new staff, ensuring all staff are compliant in mandatory training, monitoring attendance and absence levels across the area and ensuring monthly team meetings take place.

You will offer support to individuals by being involved with the assessment of service users and potential service users, implementing support and personal care plans as appropriate as well as liaising with families, social workers and other professionals on behalf of the service user. You will be responsible for ensuring that each person we support has regular review meetings with the multi-disciplinary team (6 monthly and yearly) and that monthly Keyworker meetings are held.

You will ensure that each service within Glasgow are compliant in all Health and Safety requirements and evidence this through weekly EPIC recordings and ensuring monthly Health and Safety audits are completed.

You will be passionate about ensuring excellence across all services and that each team shares this vision and strives to achieve this. You will be able to help evidence this through ensuring the service Outcome Assessment Tool and Service Improvement Plan are live working documents.

You will be pivotal in ensuring that our Person Centred Support and Enablement model is embedded throughout your services.

You will have financial responsibility by reporting any issues relating to the financial management of the service, ensure appropriate financial records are maintained including preparing and reporting monthly financial information.

You will have:

S/NVQ Level 4 (in both management and care) or equivalent

Minimum 2 years supervisory/management experience within a relevant care setting

A track record of working within services for people with learning disabilities

Excellent communication and organisational skills

Leadership qualities

IT literate

Ability to lead and motivate a team and provide a clear sense of direction

Person centred planning

Real Life Options offers flexible employment opportunities. This role will include days, evenings, nights and weekends.

Benefits and Rewards

At Real Life Options we treat our people with the same respect, care and consideration that we show to the people we support. Not only do we provide competitive rates of pay, a great place to work and great job satisfaction, our additional benefits include:

• Accredited training giving you the knowledge and skills to deliver a first rate job
• Access to training bursaries
• A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
• An employer contributory pension scheme
• A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
• Life cover 2 x Annual Salary
• Refer a Friend Incentive £250 Bonus (terms and conditions apply)
• A financial wellbeing scheme
• A reward gateway with access to discounted goods and services
• Recognition Initiatives
• The chance to make a real difference in people’s lives
• Cycle to Work Scheme

We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:

Respect – Honesty – Responsibility – Excellence

If you can circle 6 or more of the skills below, then you could be the person we are looking for:

Honest - Good Communicator - Strong Values – Flexible - Passionate - Self Motivated - Reliable - Caring – Inclusive

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.