Sales & Events Cordinator

We are looking for a multi-skilled individual to join us as a Sales & Events Coordinator.

Duties and Responsibilities

Sales

Handle incoming event enquiries and nurture them to conversion. Taking responsibility for your pipeline & attending to it in a timely manner
Provide quotes in-line with the pricing strategy seeking advice from your line manager for situations outside of the guidelines - Communicate clearly key and relevant terms and conditions to prevent any client complaints of miscommunication
Dispatch proposals and follow ups in a timely manner
Build relationships with clients to understand their requirements on the phone or in person as required. Match clients’ brief & budget
build relationships and partner with venues in the area to offer our services to their clients.
Encourage clients for show rounds and ensure you or a team member are available to host show rounds at times convenient for clients.
Advise and guide on menu planning options and attend tastings - Ensure menu options are in line with published menu, and any bespoke variations are checked with the kitchen
For each confirmed booking, ensure there is a signed contract and a paid deposit
Upsell items as appropriate
Ongoing liaison with clients to ensure all needs are met
Produce and maintain an event file including all relevant information relating to each event
Collect deposits and payments from clients. Manage your debtor book in a pro-active and accurate manner
Ask for support when appropriate before mistakes are made
Cross sell and promote other venues where possible

Events

Liaise with the Kitchen to ensure food choices and amendments including dietaries have been clearly communicated to the kitchen in a timely manner.
Ensure the kitchen has the right version of the day planner prior to the event
Liaise with the Ops team to ensure events are planned effectively, with all clients’ specifications correctly recorded in the day planner
Attend and manage events, directing the team to maintain the highest standard - Fully brief all staff on H&S, the event plan, points of note, special arrangement, roles and responsibilities; Take charge of issues arising, managing or delegating to ensure problems are resolved
Ensure events run to time and budget. Keeping all amendments up to date
Provide feedback from events to the team and wider company
Ensure all planning materials are kept in an orderly manner on the shared drive for seamless hand over in case you cannot attend an event

Process / Marketing

Develop efficient and scalable processes that can be replicated
Undertake regular competitor analysis
Ensure all social media platforms are up to date and sending the right message
As instructed update all venue websites are up to date with photos, testimonials, correct specifications
As instructed update/create blogs and post on all relevant platforms
Ensure all online platforms have accurate and attractive messaging
Diligently carry out weekly initiatives in an efficient and thorough manner
Maintain good communication with relevant stakeholders

What We Offer

Free tea & coffee from our Restaurants and 50% discount on all other items on your days off
Company pension
An engaging & supportive work environment

Rasoi is an Equal Opportunities Employer and we welcome applicants from all backgrounds and communities.

Job Type: Full-time

Salary: £24,000.00-£28,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Work Location: Hybrid remote in Swansea

Expected start date: 27/03/2023

Sales & Events Cordinator

Role Overview & Mandate