Role Overview & Mandate
Executive Summary
Reports To: Railbookers Sales Manager Location: Remote ~ Based in the UK Job Purpose We are...
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Reports To: Railbookers Sales Manager
Location: Remote ~ Based in the UK
Job Purpose
We are looking for a talented Inside Sales Consultant who thrives in a fast-paced environment. This position involves taking incoming calls, booking tickets for customers, and processing incoming ticket reservations through our proprietary online portal. The Vacation Consultant/Inside Sales Agent will be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
Duties and Responsibilities:
- Our Vacation Consultant/Inside Sales Agents provide an excellent experience on calls with our travelers to drive customer loyalty and referrals
- Consistently achieve individual sales and performance goals.
- Consistently communicate and build relationships with all of our clients and passengers.
- Understand customer needs and requirements.
- Provide suggestions, prices, and book clients on domestic and international rail packages.
- Source new sales opportunities through inbound lead follow-up, outbound calls, and emails.
- Participate in weekly team training plus one-on-one coaching.
- Advise travel agents and clients concerning sales specials and promotions.
Qualifications:
- Positive attitude and desire for personal development
- Strong computer skills and the ability to quickly master new systems and programs
- 2+ years inside sales experience (incoming call preferred)
- Excellent verbal communication skills and telephone manner
- Familiarity with Windows operating systems
- Knowledge of event ticket registration software a plus
- Proven track record of successful sales experience preferred
For immediate consideration of any position with Railbookers Group, please send your cover letter, resume, and salary requirements to:
Railbookers Group | ATTN: Human Resources
Main: 978-922-0418 | Fax: 978-922-4819 | Email: hr@railbookers.com
We are an equal opportunity employer.
Benefits and Perks:
- Work Remotely
- Paid Time Off
- Bonus and Incentive Plans
- Corporate Discounts through Working Advantage
- Employee Referral Bonus - $1,000 (or equivalent in local currency)
- Cross-Departmental Training
- 100 hours of training per person/per year
- Anniversary, birthday recognition & gifts
- Volunteer Opportunities
- Familiarization Trips
- Years of Service Awards
- Employee Travel Discounts
- $100 per person per year for reimbursement for supplies (or equivalent in local currency)
Why work with us?
Ready to discover your passion and purpose, not just your next job? Make us your next great destination.
A career in travel is probably one of the most rewarding and exciting paths. At Railbookers, you not only get to experience new destinations and cultures around the world, you also get to play a role in helping our customers do the same. You have the chance to contribute in helping people cross off their bucket list travels and make memories to last a lifetime. That’s something many other industries don’t get to do.
A career at Railbookers combines the ethos of a large, well-established organization with the collaborative spirit and agile, ambitious energy of a startup. Employees are offered the unique opportunity to work across multiple global travel brands at one of our four offices.
Our cross-functional teams are passionate experts in their fields and share the enthusiasm of rolling up their sleeves and working toward a shared vision together. We love the journey as much as the destination, and we’re just getting started.
