Role Overview & Mandate
Executive Summary
Do you have an eye for detail, do you want to add the finishing touch to something big? Then why not come and join us at the Radisson...
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Do you have an eye for detail, do you want to add the finishing touch to something big? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
Our Banqueting Team are the final piece of the puzzle and have a natural stylish eye. They are sophisticated hosts and proactively anticipate guests’ needs by being in the right place at the right time, delivering first class stunning events of all sizes and ensuring we strive to deliver a hospitality experience that goes above and beyond - creating memorable moments for our guests.
As OUI Bar F&B Assistant, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Interested then why not say Yes I Can! as we are looking for passionate people just like you!
Key Responsibilities of the OUI Bar F&B Assistant:
Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
- Performs other duties as required to provide the service brand behavior and genuine hospitality
- Provides food and beverage service to guests in the restaurant
- Sets tables in accordance with Carlson Managed Hotels & Resort’s standards
- Prepares order for presentation to guest
- Serves food, coffee, water and other beverages; refills beverages as needed
- Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
- Cleans banquet room and banquet kitchen area during and after banquet functions
- Cooperates closely with other servers to meet and exceed guests’ expectations
Requirements of the OUI Bar F&B Assistant:
- Technical Service Skills... Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
- Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.
- Upselling… Know the available products and services and suggest alternatives.
CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.
