Front Office Manager

Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a Front Office Manager to join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Front Office Manager

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• Free Parking
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 33 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times *where applicable

The Front Office Manager Role

Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

• Our Front Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
• You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

As Front Office Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For In Our Front Office Manager

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.

Become part of the world of Moment Makers, we are looking forward to getting to know you!

The modern Radisson Blu Hotel, Liverpool offers premium accommodation near the city's top attractions just 14 kilometres from Liverpool John Lennon Airport (LPL). The River Mersey Ferry Station lies adjacent to the hotel, and there are 2 train stations within 1.4 kilometres. Guests can take in events at Echo Arena, indulge in retail therapy at Liverpool One, relive music history at The Beatles Story, Liverpool or step back in history at seaside maritime museums. An inviting place to unwind, each of our 194 rooms and suites are furnished with sophisticated, contemporary décor, with stunning city views, as well as an on-site restaurant, bar, leisure facilities, indoor pool and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.