Official Specifications
Role Overview & Mandate
Executive Summary
Vacancy details Talent pool Operations - Customer Service
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Vacancy details
Talent pool
Operations - Customer Service
Title
Service Delivery Coordinator
Contract type
QA Ltd Permanent
Job advert
Service Delivery Coordinator
Hybrid role – Cheltenham
About QA:
QA is the UK’s leading tech training and talent solutions organisation. We provide a comprehensive suite of services to help individuals and companies be winners in the digital revolution. Our unique combination of world-class digital and live skills development capabilities with proven workplace outcomes put us in a strong position to help close the global digital skills gap. We're actively breaking down the current landscape of learning and establishing a better one - you can make a difference with us and help transform lives by joining our Learning Revolution.
About the Position:
Acting as first point of contact and providing high quality support to specified clients your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Plans and organises own workload and co-ordination of related activities- Maintain strong relationships with members of the client team
- Interrogate relevant systems to produce insightful reports for clients to support the management of their programmes and events
- Raise issues that risk project delivery and/or agreed costs and timescales
- Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships
About You:
- Track record of successfully delivering assigned tasks and/or events - desirable
- Experience within a highly client-centric environment, servicing a wide range of offerings
- Working to tight deadlines where high levels of accuracy
- Experience of suggesting improvements to business process
- Understands that value of putting the client’s needs at the centre of decision-making
What We'll Do For You!
You may have noticed we’ve not stated the salary for this position. We’re currently working on creating more transparent salary bands across QA, so rest assured, our salaries are competitive and will be discussed as part of the recruitment process. We’re offering you; 27 days holiday plus ability to purchase 5 more days, 3 days a year fully paid training, 2 days a year paid charity volunteering, Medicash (healthcare moneyback scheme), casual dress code and more.As market leader in training, we know a few things about learning & development. You’ll have access to our bespoke development programmes as well as a clear progression structure to fulfil your potential.
At QA, we celebrate our diversity and have won numerous awards that demonstrate our commitment to our inclusive culture. We want everyone to feel part of QA, so have created several welcoming networks that you can join, and we’ll set you up with a buddy to help get you settled in from day one. #LI-CS1 #LI-Hybrid #LifeAtQA
A little more about QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.
Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions please email crystal.shih@qa.com
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
Vacancy location
Location
South West, Gloucestershire, Cheltenham
Job Description
Attachment
4630 Service Delivery Specialist.pdf (258 Kb)
General information
Reference
1000004630
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