Role Overview & Mandate
Executive Summary
The Technology Support Specialist is responsible for providing office based, customer-centric support and insightful advice. As well as problem...
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Sources: USCIS E-Verify & Home Office CoS
Essential Criteria
In this role, the successful candidate will;
- Deliver customer centric support that creates positive and valuable experiences
- Maintain an innovative technology focussed environment where customer satisfaction is as at the forefront of everything we do
- Troubleshooting hardware and software used by the firm
- Create and deliver innovative one-to-one, group and virtual training events that are focussed on our customer’s use of technology
- Engage with other PwC teams on new technologies, ensuring the Tech Lounge is always prepared
- Have a friendly and approachable manner that is customer focussed
- Provide feedback and suggestions for improvements to the wider customer experience
- Establish strong working relationships with customers at all levels
- Proactively anticipate, identify and resolve problems, applying knowledge in complex and challenging situations
- Effectively communicate and share technical information to audiences at all levels of the firm
- Build a strong culture of change and innovation within the Tech Lounge
- Work to a shift timetable to cover core hours as this is an onsite role that will be rotated between both London Offices
Requirements
- Experience of delivering excellent customer satisfaction
- Technical interest in Windows, MacOS or mobile OS
- Enthusiastic around technology and innovation
- Effective problem identification and solution skills
- Strong team player and collaborator
- Ability to work from both London offices
- Legal authorisation to work in the UK
- Fluent in written and spoken English
- Flexibility to work from different PwC offices and offsite locations where required
Desirable Criteria
- Experience in delivering a technical support service
- Technical expertise [Windows, MacOS, Mobile]
- Experience in an education or training role
Not the role for you?
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The skills we look for
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The Deal
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Our commitment to you
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.
Application support
If you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. Learn more.
