At Principality Building Society, we may be almost 160 years old, but we’re always up to speed with the latest ways of serving our Members and customers. From our newly designed Branches, to online and phone services, we're committed to providing choice without compromise and, as part of our customer services team, you’ll make sure they always get the very best service, whichever way they choose to contact us.

How you'll make a difference

• To act with integrity, care, due skill and diligence to deliver consistently high levels of customer service and fair customer outcomes.
• Under the supervision of the Team Leader ensure that all service level agreements along with procedural and regulatory obligations are met.
• To provide operational support to other areas across Customer Fulfilment and other areas of the business as and when the need arises.

What you'll bring to the role

Complete all tasks in adherence with approved process manuals and within internal SLA’s and regulatory timescales.

Support colleagues in Retail, Connect, MNB and Regulated Sales with technical queries.

Contribute towards our Continuous Improvement culture by challenging existing processes.

Take ownership of own performance management

TECHNICAL SKILLS

Good numeracy and literacy skills

Good customer service skills

Good IT skills including MS Office

PREVIOUS EXPERIENCE

Previous customer service experience, ideally within a financial services environment is desirable.

How we’ll reward your great work

Our colleagues are one of our greatest assets, so our reward offering is extremely important to us. Our package includes pension, bonus and incentive schemes, life assurance cover, critical illness protection, private healthcare and the option to buy extra holiday each year.

Colleagues can also enjoy discounts on theatre, sports and family events, and access to tickets for the latest events at Principality Stadium. Perhaps our most unique reward is the £100 we’ll give you to open a savings account at your local branch. That makes you a Member, with a stake in our business and voting rights at the Annual General Meeting.

We know that no two of our colleagues are the same, so we also offer a flexible benefits package, 'Principality Rewards', which allows colleagues to select the benefits that matter most to them. It's one of our ways of supporting our colleagues through every stage of their working life. And now there's more choice than ever before, with benefits ranging from dental insurance, to health screening to will writing and pension advice. There's even a travel account, which allows colleagues to book a holiday and pay the cost back monthly through salary deductions.

For more information about our Reward & Benefits, visit http://www.principality.co.uk/en/careers/rewards-and-benefits

Bring yourself to work

Join us and you’ll enjoy the freedom to be yourself and achieve your best. As well as leadership apprenticeships open to all, we offer a career development programme specifically for women. We actively participate in Pride Cymru and, as a Time to Change Wales pledged organisation, we’re committed to tackling mental health stigma and discrimination. With open, merit-based recruitment processes, supported by diversity training for leaders up to Board level, we’re building a truly inclusive business, where colleagues matter and everyone feels at home.

We’re a responsible business

Helping our members to prosper is central to our ethos. It's why our business is closely linked to the communities where we work. For us, improving financial education and understanding is a crucial role and one that we take seriously. So as well as raising thousands of pounds for nominated local and national charities each year, we run financial education programmes in schools to support grass-roots understanding and drive towards a more financially educated future.

Come and join us

Head Office At Principality, we support our colleagues at every stage of their working life and have been officially recognised as one of the best super large workplaces in the UK at the Great Place to Work™ awards.

We’re proud of the products and services we develop and the way we deliver them to help improve the lives of our Members and customers. So, we’re looking for people who are prepared to go the extra mile – whether that's helping a Member, customer or a colleague. If that sounds like you, then why not apply? To find out more and apply, click on the ‘Apply’ button below.

Talk to us about flexible working.