NHS 111 Call Handler

Do you want to make a difference and enjoy helping people? Are you looking for a better work life balance, or a career change? Are you looking for full or part-time work where you can choose from a large variety of shift patterns?

As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff.

This fantastic job opportunity is challenging, busy and very rewarding, with everyday you will be working in a fast paced and dynamic environment, being part of a compassionate team bringing together the NHS 111 service, making an impact on peoples lives.

Within NHS 111 and integrated urgent care there are a number of opportunities to develop both clinically and non-clinically and as our service grows, we are always offering support to those who want to take that next step and develop their career.

All NHS 111 call handlers are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service. To train to be a highly trained advisor you will need to be committed to attend one of our training dates (full paid).

The full-time programmes runs over a four week period whilst the part-time training runs over a six week period.

Our next training dates available are:

• Saturday 15th July - Part Time - Sat-Sun (9am-5pm) Tues, Weds, Thurs (5pm-9.30pm) for 6 weeks
• Monday 7th August - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
• Saturday 19th August - Part Time - Sat-Sun (9am-5pm) Tues, Weds, Thurs (5pm-9.30pm) for 6 weeks

Once you’ve completed your training, you can join the team full or part-time on a variety of shift patterns, including nights to suit your life balance from our extensive shift catalogue, offering contracts between 16 – 38.5 hours per week. We can also offer early morning or twilight start times, were individuals can choose your fixed shift (you will need to pick up either a Saturday or Sunday shift in addition)

What you will get:

• £10.91 per hour– daytime and during training (07:00-23:00)
• £13.56 per hour – contractual night rate (23:00-07:00)
• £14.03 per hour – weekend night rate (23:00-07:00)

About You

We are looking for candidates with the following skills and experience:

• Previous experience working and communicating with the public (over the phone or face to face/ or previous Call Centre experience
• Ability to use own initiative as appropriate
• to stay calm in the event of the unexpected and under pressure
• to communicate with a variety of different people and build rapport
• to follow written and verbal instructions
• Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements.
• Demonstrate ability to work in a team
• Ability to use initiative and be aware of limitations
• Ability to deal sensitively with distressing, emotional situations
• Ability to relate to others and adapt approach accordingly
• Ability to work unsocial hours including 24/7 shift work and Bank Holidays
• Must be eligible to work in the UK

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Job Types: Full-time, Permanent

Salary: £10.91-£14.03 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Life insurance

Schedule:

• Day shift
• Night shift

Work Location: In person