Help Hub Administrator

Office Based: Custard Factory, Birmingham

Job reference: 1

Contract type: Permanent

2 x Full-time: 37 hours, 5 days per week, Monday to Friday, 8am-4pm, 9am-5pm, or 10am-6pm according to service rota

Salary: £21,255 to £23,087 per annum (dependent on experience)+ Benefits!

Benefits:

· 25 days annual leave

· Cash Wellbeing Healthcare Plan Cover

· Death in service benefit

· Option to buy up to 5 days annual leave

· Discretionary shut down days at Christmas

· 1 Community Leave Day per annum

· Bike to work scheme

We have an exciting opportunity for two full time Help Hub Administrator roles within our Birmingham team. We are looking to recruit people that can respond and provide support regarding POhWER services while assessing support needs via a triage process.

Successful candidates will make referrals to advocacy support services and arrange for appropriate external service referral, signposting and provision of relevant information, advice and guidance.

Giving people a voice – and making sure it is heard – is something POhWER does every day. We are all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services.

We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.

Successful candidate’s will be supporting a wide range of vulnerable adults often with profound and multiple needs, affected by significant health and social care issues who find it difficult to speak up for themselves, so you will have strong experience of this type of work, along with a good working knowledge of public and voluntary organisations.

You will be a confident positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as needed.

Our ideal candidates will have worked in information and advice services or similar roles including experience working with vulnerable adults within the health, social care or voluntary sectors.

You will need to have a flexible attitude and must be comfortable handling highly sensitive information whilst able to work well independently and confidently on behalf of others. Strong communication skills and time management skills will be required and you will need to be computer literate.

Because of the nature and location of the role, applicants must live within commutable distance from our Birmingham Office.

Please note each application will be processed in order of receipt and suitable candidates invited to interview, therefore the vacancy may close earlier than advertised.

We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful.

How to apply

Please submit your CV and cover letter (cover letter no longer than 1 side of A4) before the application deadline. In your cover letter please include your reasons for applying for the role, how you meet the person specification criteria and your notice period.

Closing date: 09:00am, Wednesday 26th April 2023

Interviews: TBC

Location of Interviews: Scott House, The Custard Factory, Gibb St, Deritend, Birmingham B9 4AA.

For an informal discussion please contact 0300 456 2370 and ask for a call back from Marek Jones, Hub Team Leader.

A DBS check will be required for this post.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Positive about Disability scheme and disabled the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.

Job Types: Full-time, Permanent

Salary: £21,255.00-£23,087.00 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Cycle to work scheme
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Reference ID: 1