Customer Service Executive

About Pilgrim’s Food Masters

We are Pilgrim’s Food Masters, part of the Pilgrim’s family since September 2021, (previously part of Kerry Foods) and we have a proud history of developing brilliant food for our customers and consumers that is enjoyed in millions of UK and Irish homes every year.

The wider Pilgrim’s company employs around 60,000 people across the globe and we’re one of the world’s biggest food companies. We aim to become the best and most respected company in our industry creating the opportunity of a better future for all of our team members.

Our Pilgrim’s Food Masters portfolio includes famous brands that are some of the UK and Irelands Favourites, such as Denny, Galtee, Richmond and Fridge Raiders. We are the UK’s biggest producer of prepared meals, making delicious chilled and frozen ready meals for every major supermarket in the UK. And our Accelerator business includes newer brands like Rollover Hot Dogs and Oakhouse Meals that target different consumer groups in unique ways.

We strive every day to make Pilgrim’s Food Master’s a safe, healthy and happy place to work for all of our 4,500 employees. We will give full and equal consideration to all applicants regardless of age, gender, disability, race, religion and sexual orientation. Continuing to build a diverse workforce is fundamental to our business and we value the critical role it plays in creating a truly inclusive workplace

Role Description
We are looking for an energised Customer Service Executive to work for our Rollover Business in Slough.

This role is office based 08:30 - 17:00 Monday to Friday

Key Accountabilities

• Answering inbound telephone calls
• Take orders for products and process using Microsoft NAV
• Manage and resolve customer complaints
• Respond promptly to customer queries and needs, following up customer calls where necessary
• Liaise with the Warehouse staff and couriers to ensure orders are dispatched before set deadlines
• Process credit/debit card payments for non-credit account customers
• Send out invoices in a prompt and timely manner
• Prepare new customer accounts
• Promote and sell Rollover's products and services, maximizing value of orders
• Contact customers by phone, in line with agreed call lists
• Complete records of telephone interactions, orders and accounts

Skills and Experience

• Must be Computer Literate
• Be able to communicate at all levels
• Previous experience in a customer service role advantageous but not essential
• Excellent attention to detail
• Highly organised with the ability to prioritise well

Why Join Pilgrim’s Food Masters
Our values are at the heart of our business and drive everything we do. Availability is key as we are receptive and open and prepared to take on new challenges. Humility is important to us as we listen and respect each other and value opinions of others. Discipline is vital to fulfil commitment internally and externally. We need to be truthful to each other and respectful of other opinions, so Sincerity drives us. At Pilgrim’s we focus on what’s practical and important so through Simplicity, Ownership and Determination brings success. All these core values culminate into our vision which is: To be the best and most respected company in our industry, creating the opportunity of a better future for our team members

#ERPPFM