Guest Support Assistant

Are you organised, sociable and looking for a fun & rewarding career?

• Little Canada, Isle of Wight

• Earn up to £25,520 per annum
• Full time, 5 days per week
• Generous accommodation & meal package (optional)

Since 1957, we’ve enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. Our Guest Experience team is responsible for the overall happiness of our visitors, and ensuring they have an incredible adventure at PGL. We are searching for an incredible GUEST SUPPORT ASSISTANT / RECEPTIONIST to join the team at this buzzing centre.

Reporting to the Guest Experience Manager, you’ll often be the first friendly face our visitors meet, so it’ll be your responsibility to provide a big PGL welcome and exude friendliness and professionalism at all times. We’d like you to be responsible for supporting all our guests before they arrive, on their first day and right the way through until they leave us with any questions, queries or problems they might have whilst staying with us.

Is this you?

You’ll need great interpersonal skills to assist and engage with our guests, problem solving ability and first-class organisational skills.

We’re looking for individuals with three or more months experience within a customer facing role, and IT literacy in Microsoft packages. Experience of working with young people and/or a residential setting is a bonus, but not essential for this position.

The package
We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

• A generous benefits package including annual leave accrual, birthday leave, pension & death in service cover

• Enjoy a range of employee perks including PGL discounted holidays, partner offers (such as Anytime Fitness) and 20% discount in all our on-site shop

• Health and wellbeing support through our Employee Assistance Programme, mobile app and health cashback plan

How to apply:

To apply you will need to complete a short application form that will ask you some key questions. You will then be asked to attach a CV before submitting.

For any enquiries specific to this role please email resourcing@pgl.co.uk

Successful applicants are required to undergo an enhanced DBS disclosure, which PGL will pay for. You need to possess the legal right to live and work in the UK to be considered for employment with PGL. PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community, including those with disabilities.