Visitor Experience & Retail Manager Penlee House Gallery & Museum

PENLEE HOUSE VISITOR EXPERIENCE & RETAIL MANAGER

Permanent (with 6-month probation period)

HOURS: 37 hours per week including weekend working on a rotational basis and occasional evenings

SALARY GRADE: £30,515 - £32,909 (SCP 23-26)

About the role

As the Visitor Experience & Retail Manager, you will oversee the management of the visitor experience and commercial activity at Penlee House Gallery & Museum, including the visitor welcome, ticketing, retail activity, and ensuring that visitor facilities are maintained to a high standard.

Your key duties will include developing a strategy to increase footfall and maximise income for the Penlee House shop. You will take responsibility for visitor facilities, ensuring high standards of presentation are maintained in all front-facing areas including the shop, entrance areas, toilets, and galleries.

You’ll also develop the front of house and weekend working rotas to provide appropriate staffing levels to ensure that visitors have a safe, accessible, and enjoyable visit. You’ll maintain a safe environment, ensuring good levels of housekeeping are maintained in the building and surrounding areas.

What we are looking for

The successful candidate will have proven experience of working successfully in a customer-facing retail environment, providing an excellent customer experience, and increasing revenue. You will also need experience of leading, motivating, managing, and training a team of staff and/or volunteers, of managing performance and setting targets.

Having good self-organisational and interpersonal skills, including attention to detail and building rapport with our visitors, local stakeholders, colleagues and peers, will be essential.

About Penlee House & Penzance Council

Penlee House is a much-loved Gallery & Museum in Penzance, owned and operated by Penzance Council. Originally built in 1865, Penlee House today is a first-class gallery and museum in the heart of Penzance. It specialises in exhibits focused on the area’s unique cultural heritage and incorporates the historic collections of Penzance Town Council, Cornwall Council, and the Newlyn Art Gallery. It also provides a range of family activities, volunteering opportunities, and workshops for adults and children.

Penzance Council operates at the most local level of government with twenty Councillors elected for a term of four years. As well as Penzance, the Council also represents the distinct communities of Newlyn, Mousehole, Paul, Heamoor, Eastern Green, and Gulval.

We provide a range of services to the local community and the large number of tourists who visit the town every year.

Our mission is to make the community (of Penzance Council) a better place to live, work and grow.

What we can offer

We offer access to the Local Government pension scheme, a generous holiday entitlement, a comprehensive training framework, and free parking.

Who can apply?

Penzance Council is an Equal Opportunities employer and will not discriminate against any applicant on grounds of disability, race, religion or belief, gender, age or sexual orientation.

How to apply

An application form and information pack can be downloaded from the Penzance Council website: www.penzance-tc.gov.uk/work-for-us/

or by contacting: Penzance Council, Penlee Centre, Penlee Park, Penzance TR18 4HE

Tel: 01736 363405 | Email: info@penzance-tc.gov.uk

Closing date for applications: 12 noon on Wednesday 14 June 2023

Interviews will be held on: Thursday 22 / Friday 23 June 2023

More information

For an informal discussion about the role please contact Anna Renton (Director) – Tel: 01736 363625 | Email: info@penleehouse.org.uk

Job Types: Full-time, Permanent

Salary: £30,515.00-£32,909.00 per year

Work Location: In person

Application deadline: 14/06/2023