Official Specifications
Role Overview & Mandate
Executive Summary
We’re a FoodTech scale-up with over £25mill of funding, and we want to revolutionise food delivery through the creation and...
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We’re a FoodTech scale-up with over £25mill of funding, and we want to revolutionise food delivery through the creation and franchising of virtual food brands (brands designed for delivery), operated by anyone that runs a commercial kitchen - we think there’s about 70,000 of them in the UK. We've grown massively in a short period of time and have operations in the UK, USA and UAE. We offer kitchen operators everything they need to sell our brands through delivery Apps whilst continuing to service their core customers.
In short, we’re defining the future of the food delivery market! Nobody’s growing as fast as us in the UK, and we’re looking for great people to join us on our journey.
The Kitchen Trainer is responsible for training and launching our brands and menus with new kitchens, and ensuring our partners are maximising their revenue and adhering to the highest operational standards. You will be there when new sites go live and enforce our brand standards. This is an exciting, high-impact, and highly-rewarding role!
Your job
- Train our restaurant partners: Train our restaurant partners on our best-practice kitchen and operational processes ensuring the highest standards and exceptional brand launches. You will coach and train our restaurant partners on our recipes, brands, as well as how to optimise their kitchen and use the order and delivery tech provided.
- Launch our partners: You will be responsible for launching our partners! You will have ownership over all of the setup, training and ultimate go-live.
- Post-launch review and training: Once restaurants have been launched, you will be responsible for further re-training if the results are not up at the expected level. KPI: Ensure all sites operate at 4.2* and <14 minutes food prep time.
- Build positive partner relationships: you’re the face of the business and the human touch. You build respectful relationships so that you can execute our performance frameworks.
Requirements
- You are passionate about food
- You’re an excellent communicator, you’re calm under pressure and you’re able to easily collaborate and work with others.
- Minimum 2 years of experience as a Chef, Kitchen/ operations Manager or in Training in the hospitality/restaurant industry
- Food Hygiene Training is a plus
- You are happy to travel to launch and visit restaurant partners (you have a valid driver's licence)
- You enjoy collaborating and influencing people.
- You’re excellent at managing your time and able to juggle multiple accounts while providing great service
- You are excited to join a high-growth startup!
How we work
This is primarily a field based role, you’ll work from home visiting our partners in your area to provide them with support. You will be part of the training team and the broader PWB UK team working with Sales and our Account executives in person on occasion.
What we offer
We offer a competitive salary and amazing benefits including private healthcare, dental cover and the chance to work with our awesome team.
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