Role Overview & Mandate
Executive Summary
Job reference: 000615Salary: £22,148 per annum, increasing to £25,464 upon successful completion of your...
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Job reference: 000615
Salary: £22,148 per annum, increasing to £25,464 upon successful completion of your probation
Closing date: 03/05/2023
Location: Bede Island - Leicester
Employment type: Permanent
Hours Per Week: 35
We are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that. If you care about making a difference and want to support our local communities, you are in the right place.
A little bit about what we are looking for...
We are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that. If you care about making a difference and want to support our local communities, you are in the right place.
As a Repairs Advisor, you be an excellent first point of contact for our customers reporting repair related enquiries. You will also be dealing with maintenance related enquiries through a range of channels ensuring the highest levels of customer service and a first line resolution is achieved.
We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too!
Your responsibilities...
- Receive, process and raise repairs requests from customers, staff, external stakeholders and other outside agencies by a variety of means.
- Raise works to and liaise with Managing Agents is relation to New Build properties including dealing with customer queries in relation to defects.
- Book appointments through the contractors work scheduling software.
- Provide accurate information to customers, within agreed performance and quality frameworks.
- Liaise with contractors, external agencies and internal partners to enable an accurate first time response to our customers.
- Collect, record, maintain and report data intelligently using appropriate systems/methods in accordance with GDPR regulations.
- Identify vulnerability or other extenuating circumstances in customers, update system and circulate to appropriate areas.
We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.
Our ideal candidate...
- Knowledge of a customer driven environment.
- Working knowledge of all Microsoft packages.
- Experience of working within a team.
- Communicates effectively and customer focused.
- Ability to diagnose problems.
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk
Job Type: Full-time
Salary: £22,148.00 per year
Benefits:
- Cycle to work scheme
- Enhanced maternity leave
- Free fitness classes
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Leicester: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Leicester
