Customer Service Advisor (Credit Control)

IMPORTANT, PLESE READ - In order to be considered for this position you will need to complete our online application form. Please visit the PA Housing website and search for the Current Vacancies https://jobs.pahousing.co.uk/vacancies.aspx?_ga=2.57182249.2041005553.1639493535-1590536557.1632988917

Job reference: 000464

Location: Bede Island - Leicester

Closing date: 03/11/2021

Salary: £22,148 increasing to £23,464 per annum - upon successful completion of 6 months probation

Employment type: Permanent

Hours Per Week: 35

​​​​​​​So what’s the role all about?

As an Customer Service Advisor, specialising in Credit Control, you will be first point of contact to our tenants mainly via phone and email, providing support with rent queries and arrears advice, recognising the need for support, and arranging relevant referrals to our support teams. You will also support the Income department with contact to tenants to reduce arrears position by collecting payment and or arranging payment plans in line with Income policies. Housing experience is not essential, but you will need to be passionate about customer service with good communication and negotiation skills.

This is a hybrid office/home based role, you would be required to come into the office around 2/3 days per week with the rest being from home. We’re happy to consider flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.

We currently have 2 positions availalble; 1 Permanent and 1 Fixed Term Contract, running until 13th November 2023. Both options may be considered as part of the hiring process.

Please note, this role is called 'Income Assistant' internally at PA Housing.

Some of the key tasks and responsibilities include:

• Having a good understanding of the status of all rent accounts in the management area and liaise with the Income officers to reduce debt.
• Supporting the Income Hub achieves agreed performance standards.
• Make outbound calls to tenants to reduce rent arrears.
• Work closely with the Income Officers with the management of the Universal Credit Portal.
• Be responsible for monitoring and collection of all sundry debt accounts.
• Assisting customers with rent and service charge enquiries.

To be successful in this role, we’d be looking for the following…

• Passionate about customer service
• Experience of accurate record keeping and data input
• Ability to communicate clearly, verbal and written
• Organised with effective time management skills

Please refer to the attached job

description to find out more…

What’s in it for you?
We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people’s lives every day.

In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of with include:

• 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions
• Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills
• Perkbox Rewards – Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film
• each month and more!
• Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more
• Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets
• Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs

& much more! Check out our handy benefits flyer

to see what else we can offer you!

Job Types: Full-time, Permanent

Salary: Up to £22,148.00 per year

Benefits:

• On-site parking
• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: Hybrid remote in Leicester, LE2 7EA