Customer Care and Operations Administrator

Company: Ossila Ltd

Location: Windsor St, S4, Sheffield

Contract Term: Permanent

Salary: £ 24,000 - £ 26,000 depending on experience

Hours: 35 hours per week (nominally 9am – 5pm)

Application Deadline: 26th of May 2023

Start Date: As soon as possible

Job Overview

We are looking for someone to join our Customer Care team to help facilitate our sales of renewable energy and materials-science related products to over 90 countries around the world. You will learn the details of international trade including tax, delivery incoterms, customs formalities, shipping, and how to ensure sanctions compliance. Daily activities will include responding to customer enquiries with quotes, assisting with general enquiries, processing customer orders as well as helping to prepare, dispatch and assist with the delivery of goods to around the world.

No previous experience of international trade is required, but the successful candidate will have the ability to learn quickly, pay attention to detail and will be confident and capable of working in a fast-paced professional environment with a passion for customer service.

The role involves working as part of the Customer Care team, who are main point of contact for our client base of universities and blue-chip research institutions around the world. Excellent communication skills, both written and verbal are therefore essential.

Duties undertaken by the Customer Care and Operations Administrator will include working with our customer relationship management (CRM) system as well as other IT systems to:

• Email clients with quotations and process orders
• Prepare customs documentation and commercial invoices
• Book shipments and track packages around the world
• Liaise with couriers and provide accurate information for customs clearance, to ensure the timely delivery of orders
• Keep our records up to date and assist with general enquiries

The role will also involve preparing client orders, which involves checking all products and carefully packaging them before shipment, as well as checking the shipping documentation. A keen eye for detail is therefore imperative for this role.

All the above responsibilities must be completed in a specific timeframe and therefore strong organisation skills and the ability to meet strict deadlines is essential. A successful candidate will also have strong IT and problem-solving skills.

Full training will be provided to give practical customer service experience of international trade in a small but fast-growing company.

Essential requirements

• Methodical and diligent work ethic
• Office and customer service experience
• Good interpersonal and written/oral communication skills
• Excellent organisational skills
• High attention to detail
• Good Excel and general IT skills
• Excellent record keeping
• Right to work in UK

About Ossila

Ossila is a small but high-growth, high-tech business based in the UK looking to continue our rapid expansion over the next few years. Formed by academics from the University of Sheffield we have now moved off-campus to give us more space to grow and we currently employ over 40 people. Our aim is to build a world-class company of significant size and stature over the next five years that helps to accelerate the pace of scientific discovery by providing standardised materials and equipment with improved performance, lower cost and great customer support.

Approximately 85% of our sales are exported to over 3,000 institutions in >90 countries, we have many of the world leading research institutions as customers and have won both Institute of Physics awards for innovation and a Queens Award for export.

To apply, send a CV and cover letter to recruitment(at)ossila.com. Please note that all applicants must have the right to work in the UK for the duration of the position, including UK or Irish citizens, EU citizens already enrolled in the EU Settlement Scheme or current work permit holder. No agencies please.

Please also note that CVs without covering letters will be automatically rejected. This is a full-time role with a requirement to physically be onsite.

Job Types: Full-time, Permanent

Salary: £24,000.00-£26,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking
• Profit sharing
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Sheffield: reliably commute or plan to relocate before starting work (required)

Application question(s):

• A covering letter is essential. Have you included a letter (or emailed one to recruitment@ossila.com)? Your covering letter is your chance to tell us why you are interested in the position and how your skills, experience, and qualifications make you a good fit. If you meet the role requirements, this is how we decide who to invite for a video interview, so please don’t forget to attach it!

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 26/05/2023