Official Specifications
Role Overview & Mandate
Executive Summary
Operose Health are leaders in digital-first primary care providing high quality, accessible and resilient NHS services for our...
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Operose Health are leaders in digital-first primary care providing high quality, accessible and resilient NHS services for our patients. We currently serve over 600,000 patients across 66 GP practices and in community services in ten locations.
We are proud to be an accredited Living Wage employer.
Job Description
Location: Wembley
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services.
- Maintaining patient records and maintaining patient confidentiality.
- Utilising other information systems to support efficient workflow processes.
- Emailing, scanning and coding clinical correspondence.
- Processing prescription requests in a timely manner.
- Supporting patient health promotion recall campaigns.
- Encouraging uptake of our digital tools to support patient self-care.
- Taking part in all mandatory training, annual appraisal and continued education, learning and development.
- The ability to communicate with a wide range of people in a kind, professional and caring way.
- Work effectively with colleagues as part of a team.
- A willingness to learn and progress with a ‘can do’ attitude.
- Previous experience of working in the NHS is welcome but not essential.
- Effective IT skills are an advantage.
NB: While knowledge of GP practice systems is desirable, training will be available.
Candidates will need to be comfortable with a flexible approach to tasks and be proactive in solving problems. They must be able to engage positively with patients and colleagues.
Candidates will also be supported to use the latest technology, including our own digital apps to connect with patients.
To be considered for this exciting role you must have:
- Reception or customer care experience is essential
- The person must be an excellent communicator both spoken and written
- Must have PC skills will be able to use basic Word, Excel and e-mail
- Must be able to work within processes/procedures
In return for your commitment, Operose Health offers:
- Pay rates always above the national or London Living Wage - that means a minimum of £10 per hour nationally and £11.15 per hour in London in 2022.
- 27 days holiday a year (plus bank holidays) minimum for full-time staff.
- NHS Pension scheme.
- Annual pay review for all staff. A comprehensive induction programme.
- Continuous training and development.
- A range of other exciting employee benefits such as discount cards, cycle to work schemes, travel season ticket loans and employee wellbeing services.
As a healthcare organisation, we encourage all colleagues to be fully vaccinated against COVID-19. Therefore, it is likely this role will be subject to the legal requirement to be fully vaccinated against COVID-19.
If this sounds like you, do not hesitate to apply today!
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