Official Specifications
Role Overview & Mandate
Executive Summary
Operose Health are leaders in digital-first primary care providing high quality, accessible and resilient NHS services for our...
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Operose Health are leaders in digital-first primary care providing high quality, accessible and resilient NHS services for our patients. We currently serve over 600,000 patients across 66 GP practices and in community services in ten locations.
We are proud to be an accredited Living Wage employer.
Job Description
Location: Peckham
Our reception and administration teams are the first contact patients have with our services. These are important roles at the heart of the high-quality care we provide.
We invest in our reception and admin staff from the moment they join us. This includes sector-leading pay, benefits and training, and a career where you will make a difference every day.
Successful candidates will be part of a motivated team, working closely with a range of healthcare professionals, making sure we always deliver the best possible care and experience for our patients.
Candidates will need to be comfortable with a flexible approach to tasks and be proactive in solving problems. They must be able to engage positively with patients and colleagues. Candidates will also be supported to use the latest technology, including our own digital apps to connect with patients.
To be considered for this exciting role:
- Reception or customer care experience is essential
- The person must be an excellent communicator both spoken and written
- Must have PC skills will be able to use basic Word, Excel and e-mail
- Must be able to work within processes/procedures
- Work effectively with colleagues as part of a team.
- A willingness to learn and progress with a ‘can do’ attitude.
- Previous experience of working in the NHS is welcome but not essential.
- The ability to communicate with a wide range of people in a kind, professional and caring way.
Overview of roles and responsibilities:
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services.
- Maintaining patient records and maintaining patient confidentiality.
- Utilising other information systems to support efficient workflow processes.
- Emailing, scanning and coding clinical correspondence.
- Processing prescription requests in a timely manner.
- Supporting patient health promotion recall campaigns.
- Encouraging uptake of our digital tools to support patient self-care.
- Taking part in all mandatory training, annual appraisal and continued education, learning and development.
In return we offer:
In return for your commitment, Operose Health offers:
- Pay rates always above the national or London Living Wage - that means a minimum of £11 per hour nationally and £12.05 per hour in London in 2023.
- 27 days holiday a year (plus bank holidays) minimum for full-time staff.
- NHS Pension scheme.
- Annual pay review for all staff. A comprehensive induction programme.
- Continuous training and development.
- A range of other exciting employee benefits such as discount cards, cycle to work schemes, travel season ticket loans and employee wellbeing services.
If this sounds like you, do not hesitate to apply today!
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