Role Overview & Mandate
Executive Summary
One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do...
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One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.
For those who like their tea served with a dash of flare, we invite you to become part of our Charlie and the Chocolate Factory, inspired by Roald Dahl’s famous story with fizzy lifting drinks, snozzberry jam and fluffy floss. Be part of the team that makes the story come alive.
Our promise to you
- 28 to 32 days holiday per year (increase with years of service)
- Complimentary stay including a food and beverage experience
- Career planning - regular performance reviews
- £1,000 "Refer a Friend" scheme
- 50% Discount in Food and Beverage Outlets
- Cycle to work scheme or season ticket loan
- Uniform and meals on duty
- Discounted friends and family rates
- Employee assistance programme
- Reward programmes, long service awards and staff recognition incentives
What you will bring
- Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow
- As part of our Mezzanine team you will strive to create memorable and personal experiences for our guests
- Ownership – you will be a strong team member who demonstrates leadership skills in the right moments
- Meticulous - whether it is an event set up, cashing up or self-grooming, an eye for detail is an essential tool for any caterer
- Previous experience as a Head Waiter in a luxury environment an advantage
- You must be articulate and comfortable communicating in English with guests and colleagues
Your responsibilities
- Welcoming and engaging with guests
- Have complete knowledge of the menu and wine list
- Ensure highest standards of customer care at all times, providing a friendly, courteous and professional service at all times
- Understanding the flow of service in order to anticipate Head Waiter/ess instructions whenever possible
- Ensure that all tables are cleaned and relayed
- Acknowledge and bid farewell departing guests
