Role Overview & Mandate
Executive Summary
Founded over 20 years ago by three entrepreneurialwomen with a passion for beautiful, practical and comfortable homes, OKA ismore than a...
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Sources: USCIS E-Verify & Home Office CoS
Founded over 20 years ago by three entrepreneurialwomen with a passion for beautiful, practical and comfortable homes, OKA ismore than a furniture and homeware retailer: it is a love affair with living well.
We inspire people to confidently create a homethat reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 13stores across the UK and are excited to have recently opened our third storein the US an established Interior Design and Trade business, a mail-orderservice and a thriving website.
We are currently looking to recruit a full-time AssistantManager to support our Retail team, based at our outlet store in Godstone,Surrey.
ABOUT US
We know the best work is done by people who enjoy their jobs, sowe create a fun and nurturing environment where everyone feels valued and isable to thrive. We are looking for an agile and proactive Assistant Manager witha positive attitude and entrepreneurial spirit who can help us nurture thiscompany culture.
Reporting directly to the Store Manager the Assistant Manager isresponsible for assisting the Management Team in running one of our OKA outletstores. You will assist in the organisation and execution of the general dailyactivities of the store, ensuring the team delivers anenhanced retail experience for OKA customers through the provision of outstandingcustomer service, product knowledge and enthusiasm for beautiful interiors.
KEY RESPONSIBILITIES
- Provisionof exceptional customer service to OKA customers
- Providingadvice and guidance on products to customers in person and via phone
- Generatingand maximising revenue to meet sales targets
- Efficientand accurate execution of EPOS transactions, processing of payments andassociated transactional paperwork and processes
- Identifyingsales opportunities
- Promotingthe OKA In-Store Design Advisors and Interior Design Service (IDS)
- Beinga proactive member of the sales floor team: greeting all customers and offeringassistance, managing customer returns, communicating care and maintenanceinstructions for customer purchases, upholding presentation standards for theStore and back office areas
ABOUT YOU
- Previousluxury retail experience, ideally within the furniture or homeware sectors
- Passion for providingbest-in-class customer service and building lasting customer relationships
- Provensoft selling skills, including link-selling of complimentary products
- Good organisationalskills and the ability to prioritise
- Flexible approach toworking weekends, public holidays and occasional travel to support other Storesand for meetings and training
- Target-driven
- Keen interest andenthusiasm for beautiful interiors
- A creative, problem-solvingspirit
- Passion for the OKAbrand
OUR BENEFITS PACKAGE
- 33 days holiday(including bank holiday entitlement), plus Length of Service increases
- Day off for yourbirthday
- BUPA Health CashPlan
- Generous staffdiscount: 45% rising to 65% following 1 year of service
- EnhancedMaternity Pay
- EmployeeAssistance Programme
- Eligibility for adiscretionary company Bonus Scheme
- Discountson 60+ UK retailers via My OKA benefits platform
- Plus a suite ofadditional employee benefits including Company pension scheme, life assurance cover,free eye tests, cycle to work scheme, interest free travel loans, socialevents, online wellbeing centre and more.
If successful you will become part of the OKA family, afast-paced and dynamic business. If you would like to apply for this position,please send your CV and details of your current salary, salary expectations,notice period and right to work information via the link provided.
