Heritage Site Manager

Heritage Site Manager

About the Role - Organisation: Nottingham City Council

Salary: £36,298 per annum rising to £38,296 per annum for first year of anniversary – pro rata for part time (subject to satisfactory completion of probation period)

Working Hours & Contract: Full Time, Permanent – Annualised Hours – 1929 hours per year

Location: Nottingham Castle, Lenton Road, Nottingham NG1 6EL

Closing date: 21st April 2023

Interview date: 2nd May 2023

Are you an individual who has excellent Management and Leadership skills? Do you ensure delivery of outstanding customer service to all visitors and customers? If so, come and join the organisation with a world of wonder on our doorstep.

We are pleased to announce we are re-opening Nottingham Castle, and as part of this great news, we have a fantastic opportunity to hire a Heritage Site Manager.

At Nottingham City Council, you will be expected to demonstrate our core behaviours, linked to four themes; Individual Leadership: by putting our citizens and customers first, delivering against your objectives, helping to set direction, and putting forward ideas for improvements; Equality Diversity & Inclusion: by ensuring we consider the needs of all NCC citizens in our work, show respect for others, upholding and adhering to the Council’s Code of Conduct; Change & Innovation: by being creative, delivering change when needed, sharing problems, and helping to bring forward suggestions for improvements; Collaboration: by working well with others, identifying the needs of colleagues and others to deliver great services and by being a good communicator who works well with a range of audiences.

The successful candidate will be able to lead and inspire others to deliver an excellent museums and galleries service. The role will include to line manage a large team of staff at the heritage site and to ensure outstanding customer service is always delivered. In addition, you will manage the site and ensure that it is well maintained and provides an enjoyable environment for visitors and customers. The Heritage Site Manager will promote innovation and creativity that can contribute to increased income generation.

Why Us? Our Rewards and Benefits

There has never been a better time to join Nottingham City Council. Known for inclusivity and innovation, we have also won a host of Employee Benefits Awards, are a leading employer of Apprentices and we are continually working around the clock to deliver high quality services for Nottingham’s citizens, visitors, and investors.

In addition to working within a great team and a competitive salary you will have access to:

• 25 days annual leave (rising to 32 days after 5 years service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – work life balance plan just for you
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

For a full list of the benefits offered to you as a Nottingham City Council employee you can find them on our Job Opportunities page.

We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.

Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.

Further Information

For an informal conversation or for further information regarding the role, please contact Rachel James, Email: Rachel.James@nottinghamcity.gov.uk

Nottingham City Council is open to conversations regarding flexible working options at the point of interview.

TO APPLY – Please submit an up-to-date CV AND a personal statement based on the person specification below.

PERSON SPECIFICATION:

· Excellent Management and Leadership skills – able to convey a clear strong vision in a historic building, museum and gallery environment

· Practical experience and a strong track record of developing and achieving performance working within retail, catering, private hire and visitor management

· To respond to feedback from a range of sources on the customer experience and use this feedback to continually improve the customer experience.

· Ability to work effectively within a highly pressurised environment, where priorities and deadlines are subject to change

· Understanding of all legal requirements related to the safe management of occupied and functional commercial buildings including Health & Safety, Equalities Act within a historic building environment

· Ability to work across all museum sites, including evening, weekends and bank holidays

Job Types: Full-time, Permanent

Salary: £36,298.00-£38,296.00 per year

Benefits:

• Company pension
• Employee discount

Application question(s):

• Please provide a personal statement based on the person specification

Work Location: One location

Application deadline: 21/04/2023
Expected start date: 26/05/2023