Official Specifications
Role Overview & Mandate
Executive Summary
To undertake the day to day supervision of the agreed office, providing an efficient and high quality booking and scheduling service to support the...
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To undertake the day to day supervision of the agreed office, providing an efficient and high quality booking and scheduling service to support the Directorate. The post holder will be required to ensure cover throughout the operating hours of the Centre.
Appropriate training will be provided but IT skills linked with good keyboard skills would be a distinct advantage along with an excellent telephone manner, ERS Knowledge and understanding of RTT.
Applicants must be flexible and adaptable with their working hours and be willing to work weekends.
Opening Hours Monday to Friday 8 am to 6pm and Saturdays
Monitor the workload activity levels via the use of telephony technology and role checklists to ensure performance levels are maintained and KPI’s met.
Maintain good relationships, communicating with all disciplines of staff within the Trust and relevant external agencies.
Ensure Risk Management and Information Governance Standards are fully implemented.
Ensure operating procedures are being undertaken correctly in line with the Trust’s Elective Access Policy.
To manage all necessary performance, capability and disciplinary issues and escalate if required.
To provide complex data to the Manager as required for meetings, ensure data is correct and timely.
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.
Appropriate training will be provided but IT skills linked with good keyboard skills would be a distinct advantage along with an excellent telephone manner, ERS Knowledge and understanding of RTT.
Applicants must be flexible and adaptable with their working hours and be willing to work weekends.
Opening Hours Monday to Friday 8 am to 6pm and Saturdays
Monitor the workload activity levels via the use of telephony technology and role checklists to ensure performance levels are maintained and KPI’s met.
Maintain good relationships, communicating with all disciplines of staff within the Trust and relevant external agencies.
Ensure Risk Management and Information Governance Standards are fully implemented.
Ensure operating procedures are being undertaken correctly in line with the Trust’s Elective Access Policy.
To manage all necessary performance, capability and disciplinary issues and escalate if required.
To provide complex data to the Manager as required for meetings, ensure data is correct and timely.
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.
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