Family Information Officer (2782)

Temporary contract to cover maternity leave | 19.5 hours per week | £11,789 to £12,677 per annum (Grade E) | Norwich

19.5 hours per week (Job share considered) (2 full days and 1 half day)

Temporary contract from 1 June 2023 – 31 May 2024 (maternity cover)

Department: Edu Learning & Achievement

Location: Hybrid working – Home working and County Hall, Norwich

We are looking to recruit a part time Family Information Officer to join our vibrant team.

This is a varied role that includes:

• Dealing with telephone and email enquiries from families about a wide range of information such as childcare, financial advice, family learning opportunities and specialist support
• Managing IT systems and databases
• Supporting Early Years Providers to manage their information online through the provider portal
• Attending community outreach events, representing the service to promote high quality funded childcare provision, signpost to other services and network with different organisations
• Supporting the continued development of the Family Information social media platforms
• Actively engaging in the team’s work to achieve the Family information Quality award by summer 2023
• Raising awareness of early years funding entitlements, extracting data from Department of Work & Pensions (DWP) lists showing children potentially eligible for 2-year-old funding and making appropriate contact with families

We are looking for a professional and enthusiastic person to develop new ways of reaching and engaging with all families.

You must have excellent communication skills and be able to process, record and report information accurately to support service delivery within a busy fast-paced team.

For an informal discussion about this post please contact Beccy Polley, Family Information Development Officer on 01603 222211

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement with the ability to buy and sell leave
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
  • ‘ Norfolk Rewards’ our employee discount programme which helps you save money on almost anything , from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses paid upfront (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
  • A payment if you refer someone you know to a hard to fill job.
  • Tax efficient ways of getting extra pension, new bikes and electric cars.

Before you apply , we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? please apply using your @norfolk.gov.uk or @nccal.ac.uk email.

Closing date: 30 June 2023