Sales Improvement Consultant

Fixed Term contract until December 2024

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  Fantastic opportunity to work as part of the General Insurance Sales Process team
  


• 35-hour working week, Mon-Fri, with an 80% homeworking option


• Competitive salary of up to £50k + up to 17.5% annual bonus

As the result of a secondment, we have a fantastic opportunity available to work as part of the General Insurance Sales Process team in Head Office Sales Development.

Our aim is to support the sales strategy and deliver great outcomes for our customers by providing our agency sales force with an effective and compliant sales process. The role is varied and includes developing systems and tools to support sales, process improvement, interpreting and meeting regulatory requirements, the creation of sale documentation and the analysis of sales data

Job Specification

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  Develop and maintain the General Insurance sales processes for our network of agencies, to maintain a compliant and effective sales process.


• Design, improve and maintain systems, tools & sales process guidance and, where appropriate, training materials, to support sales teams in effectively delivering the sales process.


• Conduct process improvement investigations on GI sales processes to identify issues, make recommendations and, where applicable, prioritise and implement changes to support agencies in operating efficiently in the delivery of sales targets


• Monitor sales process quality through activities such as complaints and breaches analysis, to ensure it is effective and compliant. Recommend and implement actions to address root causes at a national level.


• Build and maintain relationships with key stakeholders and suppliers, including regional sales teams, agent representatives, Agency, steering groups, Training & Competence, GI Compliance, IT, Customer Services, Underwriting, Claims and other NFUM functions to ensure the effective delivery of objectives

To be successful in this role you will have the following skills and experience:

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  A good understanding of the end-to-end sales process


• Technical knowledge of General Insurance products and general understanding of FCA regulations


• Experience of implementing process change (change management skills desirable)


• The ability to build good working relationships with a wide range of people from different areas of the business and demonstrable influencing and negotiating skills


• The ability to analyse and develop practical solutions to technical business or systems issues Strong written and verbal communication skills


• A flexible and positive attitude with the enthusiasm and drive to deliver results

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

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  Salary up to £50k dependant upon experience


• Annual bonus (up to 17.5% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021 and the Glassdoor Best 50 Workplaces List 2023.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.