Operations Co-ordinator

Salary: £27,131 to £28,762 with progression to £31,411 per annum

Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 12 March 2023

The Role

We are looking for a highly motivated and enthusiastic individual to join the Faculty’s Professional Services Team, based in the School of Computing as Operations Co-ordinator (Infrastructure & Facilities).

The School of Computing is an exciting, dynamic school that employs academics from around the globe who are at the cutting edge of computer science. You will support the School to achieve their agreed strategic objectives and be responsible for coordinating areas of operational activity within the school; You will be responsible for taking forward appropriate projects and administrative functions to support the school’s wide portfolio of activity, working across the School, Faculty and University to achieve this; You will work with colleagues on ensuring that school research, teaching and other activities are fully supported and ensuring enhancement of the school’s reputation and profile, both internally and externally.

The position is offered on a full-time basis at 37 hours per week start immediately. We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

To apply, please complete an online application and upload a CV and a cover letter. Your cover letter is a supporting statement, and you should outline how you meet the essential criteria of the role and evidence this with examples.
We appoint on merit and particularly welcome applications from groups that are currently underrepresented in administrative Professional Services such as LGBTQ+, Black, Asian and Minority Ethnic (BAME) colleagues and individuals who legally identify as male.

For all informal enquiries, please contact Gaurav Kaushik, Operations Manager (School of Computing) gaurav.kaushik@newcastle.ac.uk

For more information about the School of Computing click here.

Key Accountabilities
Lead on the coordination of space and project requests, ensuring that they are dealt with in a timely and affective manner, working with the Deputy School Manager (operations) and Deputy Head of School in progressing requests in line with the School strategic objectives. To support the School management team and School Safety Officer in ensuring that all Health and Safety issues and maintenance are completed, helping draft communications and escalating any issues identified to the relevant committee
To support the Assistant Operations Manager in the delivery of school and faculty objectives and projects, with a particular focus on the School’s reputation and profile, internally and externally
To work with colleagues to effectively resolve any issues/queries whilst providing efficient customer service
To set and monitor service objectives and standards within own area of work to maximise service quality and efficiency
To plan and prioritise own and support team’s short and medium term work activities in line with overall School and Faculty objectives, whilst managing the development of the team
To maintain and improve procedures to ensure the efficiency and quality of service within own area and the wider School
Supervise the day-to-day administrative function within your business area
To supervise the integrity and recording of data and management information for the School, supporting colleagues with processes and training as appropriate
To disseminate requirements and collate information for School Office and School responses to Faculty/University initiatives/governance, for example, data assurance; insurance renewals; congregations, statutory returns, etc
To work as part of a wider Faculty and unit team and to undertake other duties within the scope and general nature of the grade which may be required

Knowledge, Skills and Experience

General:
Good numeracy and IT skills with experience of Microsoft suite of programmes together with confidence in handling and analysing data from a diverse range of sources
Excellent interpersonal skills, including negotiating influencing and relationship building and developing and working as part of a team
Experience of leading and managing a team
Evidence of a proactive, creative and flexible approach to problem-solving. A ‘can-do’ approach
Experience of establishing, reviewing and monitoring administrative systems in office environments to improve processes to maximise efficiency
An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
Demonstrates high energy and commitment to the delivery of excellent customer service.
High level of organisational and time management skills, able to manage a range of tasks simultaneously
Experience of managing and training colleagues
Proactively assesses and manages risks and makes changes of approach if necessary

Attributes and Behaviour
Acts in a collaborative, inclusive, transparent and open manner, acting with integrity and able to build high levels of trust
Encourages and supports a free flow of communication and information across own area, and the wider University where appropriate
Sets own priorities in conjunction with team and area objectives and has the ability to quickly identify what is important and act accordingly
Keeps an open mind to alternative ways of doing things
Proactively anticipates and plans for likely problem areas or obstacles by assessing and managing risks
Maintains flexibility in work plans to allow for changing circumstances

Qualifications
A-levels/BTEC Level 3 or equivalent plus significant relevant experience in an administrative setting demonstrating development through involvement in a series of progressively more demanding relevant work/roles

Newcastle is an inclusive global University community where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University is also a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 25100