Fraud Analyst

We’re New Look and we’ve been at the forefront of British high-street fashion since 1969. Over the last 50 years, we’ve grown to be a multichannel brand offering on-trend, value-driven fashion for women, men and children of all genders.

Our passion is feel-good fashion at feel-good prices – and we truly believe that all starts with us. Our values inspire us every day: we play to win, we’re customer-obsessed and we work as one to give each and every one of our customers That New Look Feeling.

About the role:

Like every other retailer New Look suffers a degree of fraud. Broadly speaking this role looks at 4 key areas: -

Online Fraud
Organised Retail Crime Gangs
Internal Theft and Fraud
Customer Contact Claims Fraud

About the role:

By utilising a number of systems to find links between seemingly unconnected transactions, the successful candidate will analyse, detect, and prevent fraudulent activity across stores and online. The person in this position will conduct background research on cases using Open-Source Intelligence (OSINT) sources and create and build case packs to enable others comprehend the facts and present clear and simple evidence. Supporting the production of a variety of monthly and ad-hoc reports to inform and influence priorities will also be part of the job.

Essential and Desirable Skills

Good computer-based skills with a keen desire to improve and build on current knowledge.
Accuracy and good attention to details
Able to work to tight and agreed deadlines and reprioritise work as required
Good telephone manner and communication skills both written and verbal
Able to express views confidently and keen to expand current knowledge base
Inquisitive with good investigation skills

Knowledge and Experience

Experience or qualifications demonstrating use of analysis tools such as Excel, Business Objects et c.
Knowledge of fraud methods impacting retail stores and Ecommerce is desirable.

Why New Look?

The amazing people, the love of fashion – there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be at your absolute best and achieve your goals. You’ll also receive these amazing benefits, to name only a few:

40% staff discount
Monthly 25% off privilege vouchers for family and friends to enjoy
Quarterly sample sales
Season ticket loans

Our colleagues balance their time between home and office – we believe this is the best way to maintain a flexible but collaborative and social way of working.

Apply now to find out more!