Retail Area Manager

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

As an Area Manager you will own and ensure all stores within the area adhere to operational policies and best practises, through store visits and consistent execution of audits on site. Utilising store results to drive corrective action planning and work with Store Management to deliver continual improvements, alongside supporting the Retail Regional Manager with administrative tasks and projects to improve performance of the stores and the business. As a brand ambassador, you will drive team performance and create a working culture that embraces New Balance values in a fast paced and energetic environment.

This position is based in the North of the UK.

MAJOR ACCOUNTABILITIES:

• To take full ownership of in store Operational Game plan execution across your respective stores
• To lead, guide and inspire teams throughout the area through regular feedback, coaching and celebrating success
• To take full responsibility for mystery shop action plans, ensuring Retail Regional Manager has regular feedback on progress and improvement plans
• Stock take attendance and spot checking to drive best practice across stores. Post stock take action planning reports to be provided regularly to the Retail Regional Manager
• To actively drive KPI’s such as sales, UPT, ATV and conversion through regular commercial report usage and walk through’s at store level with the SM & ASM.
• To provide cash and loss prevention support to all stores. To include regular reviews of G4S collections, petty cash management, reviewing floats prior to business peaks and reporting any financial losses in a timely, effective manner
• To monitor and manage controllable costs in all stores, including items such as stationary, essential back of house items, minor repairs and maintenance
• Ensure SM’s are correctly raising their own PO’s
• Assist the Retail Regional Manager in profit & loss analysis and feeding back any recommendations in a timely fashion
• Publishing of all monthly audit results into the Retail Portal
• Oversee store HR operations - recruitment, onboarding, employee relations, payroll, performance management, holiday tracking, training, and development of the store team
• At least 3 days per week you will be based at stores performing retail game plan check lists and working together with the stores in your area
• UK/EMEA based travel may be required at the request of the Retail Regional Manager
• Perform other duties as required.

REQUIREMENTS FOR SUCCESS:

• Team player
• Proven Retail Management experience
• Demonstrated ability to achieve sales targets/budgets
• Proven people management and leadership shills
• Experience in coaching, driving and developing a team
• Excellent attention to detail
• Quality focused with a continuous improvement mindset
• Excellent communication skills, written and verbal
• Ability to organise and manage projects
• Proficiency with MS Excel and retail software
• Fluent in English
• Commercially aware of the retail market/consumer trends
• Experienced in working in a stand-alone role – autonomous and comfortable being remotely managed
• Flexible work schedule includes weekends and holidays

STAFF PERKS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.