Product Trainer

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Come join us and make a difference in the world!

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Discover more at www.necsws.com

This is an external facing role designing and delivering IT education and training services to enable customers to gain maximum understanding of Control Room based software products;

As a Trainer, your main responsibilities will include but are not limited to;

• delivering training programmes to clients both in a classroom environment (on customer site, corporates offices or managed training venues) and online through Webinars, in group, one-to-one basis, and hands-on/workshop formats

• conducting training needs analysis

• designing course materials and other documents such as handouts, manuals, exercises and how to videos to suit a wide audience with differing learning styles ranging from end users to system administrators

• liaising with product experts within our organisation to keep all course materials updated in line with the latest releases

• developing train-the-trainer packages.

• preparing the learning environment and resources, including setting up IT equipment

• organising and marketing courses to meet the needs of learners and demands of business

• supporting projects with any training consultancy required to define training strategies for our customers supporting and coaching learners

• evaluating the effectiveness of the training and course outcomes and acting on evaluation outcomes

• keeping up to date with relevant systems, software, training methodologies and online training technology

• dealing with administrative records.

This role will be home based with travel to customer sites within the UK. (approx. 50 % home based and 50% client site based)

• 
  any LPI or other professional training body recognised qualification

Essential experience

• developing training strategies to meet the needs of customers

• delivering training on software packages

• design and construction of training packages

• knowledge of training methodologies and learning styles

• conducting training needs analysis

Desirable experience

• knowledge of UK policing

• experience of developing engaging e-learning content and media

Software knowledge

• Must be proficient in the use of Microsoft Office (Word, Excel, PowerPoint etc)

• Knowledge of a wide variety of online meeting technologies (Google Meets, Microsoft Teams etc)

• Knowledge of digital learning software tools (e.g. Camtasia, Articulate 360 etc)

• Desirable to have knowledge of technical authoring tools (e.g. MadCap Flare)

Personal skills

• Interpersonal skills that enable you to work with people at all levels, motivate others and change people's attitudes when necessary;

• Written and spoken communication skills that allow you to inform and advise others clearly;

• Initiative and the ability to offer new ideas;

• Organisational and planning skills to manage your time and to meet deadlines and objectives;

• Good personal presentation as well as presentation skills;

• Personal commitment to improving your own knowledge and skills.

• Must be able to deal with customers even under pressure

• Must have a professional outlook at all times patience and confidence;

• Self-motivation and the ability to motivate others;

• A willingness to learn;

• A ‘can do’ attitude

• Must be able to travel and stay away from home for a number of nights whilst on customer sites;

• Must have a full UK driving licence;

• Must be able to travel outside of the UK if required.

We are proud of the benefits we offer employees of NEC Software Solutions

• LinkedIn Learning - access to all lessons and videos
• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/ sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A fantastic selection of flexible benefits to suit your individual needs

We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life.