Event Manager

This unique role working closely with our commercial partners to lead, develop and deliver our unforgettable Christmas at Dunham Massey event over the next two years. It includes full responsibility for all National Trust aspects of budget management and event logistics, including planning, operational management and delivery. Since making its debut in 2017, Christmas at Dunham Massey has developed into a must-see, magical after dark experience for tens of thousands of visitors. As Event Manager you'll be working closely with colleagues, production company, promoter and suppliers to ensure the continued successful development and delivery of the event.

Contract / Hours: This part time role is for a fixed term ending 2 March 2025. Hours of work are annualised - it is expected that you will work a flexible average of 2 days per week from February to September and 4/5 days per week from October to January. Working days and hours will vary during the pre-event, event and post-event periods.

Salary: £30,225 this will be pro rata

Interviews: 11th May

If you have any questions about this role please contact: Helen.Matthew@nationaltrust.org.uk

What it's like to work here:Dunham Massey is a 3,000-acre estate situated approximately 10 miles south of central Manchester and three miles south of Altrincham. Roger Grey, 10th Earl of Stamford, gave it to the National Trust in 1976 and today it attracts over 500,000 visitors a year. This elegant Georgian mansion, set within a magnificent 300 acre deer park and including one of Britain’s finest winter gardens, is a very popular visitor attraction with over 100 staff. The busy team has a strong commercial focus and a fast-paced environment. Within the park walls there is also a shop, café, restaurant and ice cream parlour. On the wider estate, there are 20 farms, 100 cottages, a golf course and an award winning housing development. The house, garden and parkland hide many layers of history and have many stories to tell.

What you'll be doing:You’ll be the lead for operational management of the event at the venue, including throughout the rig, event and de-rig periods. Working with property colleagues, and event partners, you will ensure that Dunham’s buildings and landscape receive the appropriate protection, and maximise opportunities to communicate the core purpose and work of the National Trust to the tens of thousands of visitors. You’ll have operational line management responsibility for staff & volunteers on event nights, and local responsibility for the consistent delivery of a great visitor experience for our visitors.

You’ll use your strong people skills to establish good working relationships with property colleagues and event partners, and run the duty management rota for the event, supported by members of the Dunham management and wider property team.

You'll work closely with Dunham’s Business Services Team, Marcomms Lead and event partners to ensure clear customer information, answer customer queries and assist with the administration of the event in general.

A key part of this role is to ensure full compliance with relevant systems and procedures, promoting awareness of health & safety and assessing and managing risk to ensure the safe and cost effective operation of the event at all times, and to deliver a consistently high standard of presentation and a great Dunham welcome to all of our visitors.

Please read role profile attached.

• Significant operational management experience in a busy customer facing environment and/or at historic properties. Appreciation of balancing visitor experience and revenue generation

• Extensive experience of assessing & managing risk, knowledge of health & safety and compliance requirements and planning for and managing emergency scenarios

• Strong people skills enabling establishment of good working relationships with colleagues and partners, including delivery through others and use of collective team experience

• Ability to work on own initiative, respond to varying pressures, manage difficult situations

• Leadership experience including good decision making skills, positive attitude, accountability, organisation skills

• Good communication skills including public presentation, complaints handling.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice