Veterinary Receptionist

Job Description

Job Title:

Veterinary Receptionist

Location:

3 Abbots Park, Preston Brook, Runcorn, WA73GH

Reports to:

Practice Manager

Salary:

Up to £25,000 depending on experience

Holidays:

33 days holidays including Bank Holidays

It is an exciting time to join Movement Referrals. Movement Referrals is a new independent provider of Specialist referral services in veterinary orthopaedics, neurosurgery, and neurology, operating from a brand-new facility at Preston Brook, near Runcorn in the Northwest of England (Junction 11, M56). The practice is led by a team of experienced Specialists supported clinically by a team of nurses and interns. Our focus is to offer the best treatment possible to pets, and the best experience possible to owners and veterinary professionals. So, if you want to join the movement and be part of an awesome team, send your cv.

Job Purpose/Summary:

The Receptionist will be responsible for the delivery of an excellent, client-focused service to Movement Referrals’ clients, visitors, and employees.

The Receptionist is responsible for attending to clients and dealing with enquiries on the phone and face to face. They are responsible for undertaking administrative work, supporting the Veterinary Team and Practice Manager, and for maintaining the reception area and consultation rooms’ standards of hygiene and presentability.

The successful candidate will ensure an excellent, friendly, and efficient service is provided to Movement Referrals’ clients, visitors, and employees. They must deliver an enthusiastic, professional, and modern impression of our company at all times.

Duties and Responsibilities:

• Greeting all people entering the building.
• Checking patients in and notifying the veterinary team of people’s arrivals. Update the pet’s status once checked in.
• Answering the telephone, screen, and direct calls accordingly. Take and relay messages and provide information to callers in an accurate and timely fashion.
• Registering new patients.
• Dealing professionally and politely with queries from owners and other veterinary professionals.
• Undertaking general administrative and clerical support, including, but not limited to, preparing notices, letters, and documents.
• Processing referrals request and bookings patients accordingly.
• Liaising with GP vet practices to acquire patients’ history ahead of appointment.
• Processing insurance claims.
• Reporting clients’ and visitors’ feedback when appropriate
• Working with Practice manager to improve clients’ experience upon arriving at Movement Referrals.
• Handling medication prepared by the veterinary surgeon and handing to clients.
• Taking Payments
• Ensuring the reception area is tidy, clean, and presentable at all times.
• Fulfill any other tasks or duties that may be required from time to time.

General Duties:

In addition to the specific duties and responsibilities outlined in this job description, all employees should be aware of their specific responsibilities towards the following:

• Adhere to all health and safety and fire regulations and to co-operate with the company in maintaining good standards of health and safety.
• Adhere to data protection legislation to ensure client and patient confidentiality is maintained at all times.
• Adhere to all policies and procedures at all times.
• Uphold ethical and professional standards and not behave in a manner that is likely to bring the company into disrepute.
• Promote and sustain a responsible attitude towards equal opportunities and diversity.
• Demonstrate a commitment to on-going learning and development and to participate in any training relevant to the role.

This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the company at any time after discussion with the post-holder.

Person Specification

Skills & Abilities

• Excellent communication skills (written & verbal)
• Exceptional organisational skills & a high level of attention to detail.
• Ability to use Microsoft Office (Excel/Word/Outlook) at an intermediate level.
• Ability to use own initiative and problem solve within agreed parameters.
• Compassionate & Caring.
• A people-person with understanding of what makes great customer experience.
• Ability to work under pressure.
• Adaptability

Knowledge & Experience

• Previous experience of working as a Veterinary receptionist.
• Experience of working within a team
• Knowledge and experience of using a PMS – Ezyvet an advantage.

Qualifications, training, and education

• Minimum expectation of GCSE Maths/English or equivalent.

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Runcorn, WA7 3GH: reliably commute or plan to relocate before starting work (required)

Experience:

• Veterinary Receptionist: 2 years (preferred)
• Customer Service: 3 years (preferred)

Work Location: In person