Housing Allocations Team Leader

We’re looking for an experienced Housing Allocations Team Leader to join our Housing Allocations Service.

You’ll be responsible for providing supervision, guidance, and development to a team of officers in the delivery of the city councils housing register and allocation of affordable housing.

You’ll thrive in a faced-paced environment and under sometimes challenging circumstances and be great at finding solutions and promoting excellent customer service. You’ll ideally have experience in allocations and good knowledge and practical application of the relevant housing legislation.

This role is based in our city centre offices and requires a DBS check.

• Responsible for the effective delivery of the Council’s housing register and allocation of affordable housing.
• You will be an advocate for collaborative working with internal services and external agencies.
• Ability to develop and maintain excellent partnership working with registered providers ensuring we are nominating properties in line with agreed timescales.
• Line manage a team of officers and support offers, carrying out one to one meetings, evaluating training needs and monitoring performance.
• Responsible for managing the services workflows ensuring issues are quickly identified and resolved.
• Responsible for ensuring the service is meeting agreed objectives and targets

• Strong communication skills and the ability to work collaboratively with colleagues and other services and agencies.
• Excellent leadership skills, work well under pressure, have attention to detail and have proactive problem-solving skills.
• Ability to work on own initiative, manage and organise work, write reports and complaint responses.
• Demonstrate good knowledge and experience of implementing the relevant housing legislation for the allocation of affordable housing

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.

We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-

• Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
• 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
• Holiday Purchase Scheme.
• Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
• Cycle to Work Scheme.
• Health Cashplan.
• MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
• Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
• SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
• Homebuy Scheme (for eligible roles).
• Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
• A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
• Childcare Subsidy.