Official Specifications
Role Overview & Mandate
Executive Summary
About the Role: Your Coop Travel are looking for a Virtual Travel Agent to join our society....
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About the Role:
Your Coop Travel are looking for a Virtual Travel Agent to join our society. We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. No two days will ever be the same!
At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different?
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re proud to be owned by our members, and we’d love to be owned by you.
As a Virtual Travel Agent, you will be:
At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different?
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re proud to be owned by our members, and we’d love to be owned by you.
As a Virtual Travel Agent, you will be:
- Proactively promote and sell Co-op holidays across all social and sales channels
- Create enticing and exciting offers to merchandise on https://www.cooptravel.co.uk/ and across our social media channels.
- Be one of the key faces of our social media, acting as an ambassador and expert across a number of destinations or products.
- Proactively responding to all comments and private messages, to convert leads into enquiries and bookings.
- Reactively respond to web generated calls
About You:
To be a successful candidate for this role you will need:
- Extensive experience within a travel sales role is essential
- An excellent communicator with an exemplary telephone manner.
- Passionate about delivering excellent customer service.
- Computer literate, comfortable with using technology and social media.
- Tenacious and determined to generate and nurture leads optimising every sales opportunity.
- Competent in administration and customer services.
- Confidently handle difficult situations with a sensitive and professional manner
- Comfortable working in a fast-paced environment and balancing priorities.
Why Join Us?
You may be thinking what makes Your Coop Travel unique? Why should I join? Here are a few reasons why you should join the society!• We are owned and run by our members
• We are committed to a climate of equal influence where everyone is free to share their views
• As an equal opportunities’ employer, we strive to build an inclusive working environment for all
Joining us means you will be part of something amazing and it also means you will have access to lots of great benefits including:
• Remote Working
• Up to 60% Childcare Discount
• 20% Coop Food Discount
• Up to £500 Coop Travel Discount
• 22 Days Annual Leave
• Electric Vehicle Salary Sacrifice Scheme
• Coop Society Membership
• GroceryAid Colleague Support
• Refer a Friend Reward Scheme
• Death in Service x2 Annual Salary
At Your Coop Travel we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work so if you are looking to make a difference but you feel your experience whether it be retail, hospitality, or anything else doesn’t align perfectly with the job description, still click that apply button!
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