Training Consultant

Main Purpose of the Job

Mercury Limited is a provider of a market-leading technology SaaS solution to the recruitment industry. Its primary product is a custom solution for Microsoft Dynamics 365 aimed primarily at recruitment agencies and businesses within professional staffing sectors.

Mercury enables recruitment and staffing organisations to leverage the incredible strengths of the Microsoft Power Platform to make more placements and grow. Our customers gain from adopting award-winning technology that keeps their data in one place, enhances collaboration, strengthens and automates processes, and delivers helpful business insights – with access from anywhere and limitless scalability.

We are seeking a Training Consultant to join our team of 3 and you will contribute to the continuous improvement of our training offering to our global customers.

Key Accountabilities and Responsibilities

• Reports directly to the Lead Training Consultant, working with the wider team in sales, support, development, project management, customer success, implementation consultants, and technical consultants.
• Prepare and maintain all educational material that assists with customer training but can also be used as reference materials for the support team to help deflect support tickets.
• Select educational methods, like face-to-face training, on-the-job coaching, conferences, workshops, and e-learning courses, whichever is deemed most appropriate.
• Gather feedback from trainees after each session, measuring adoption, knowledge gaps, and customer satisfaction.
• Update curriculum database and training records.
• To assist with project planning regarding training resources and delivering our recruitment ATS (Applicant Tracking System) software solution based on Microsoft Dynamics.
• To lead by example on all projects, displaying professionalism, dedication, and a good work ethic, while maintaining the friendly, helpful, and expert role model that our customers have come to expect.
• Recommend and encourage implementation and process best practices, maximising the use of the system to help our customers to become more effective.
• Ensure proactivity, seeking all required information from project managers/customer success on what you need to do a great job.
• Report on customer ‘temperature’ and report any noted issues or bugs that you hand over to the project management, customer success, or support team.
• Work with the project manager and customer success to ensure successful project adoption by ensuring the best possible outcome from training by ensuring the right people are available, at the right time, in the right place.
• Potential work with the sales team in consulting and helping to shape a potential project for success, being representative of the professional services team, but mindful of the need to increase customer numbers and sales whilst maintaining a high level of customer satisfaction.

About You.

• Great communication skills are a must.
• A high focus on keeping administration up to date is a must
• The ability to work well within teams or be self-motivated enough to work alone is essential

• A high focus on customer satisfaction is a must

Relationships

The Implementation Consultant has a responsibility to manage the expectations of the following stakeholders.

• Project Manager – Two-way communications to ensure you understand what key success factors are, but also feedback and problems/issues/critique.
• Client Project Team – Two-way communications to ensure you understand what key success factors are, but also feedback and problems/issues/critique.

Nice to have

• Previous project management experience in software implementations within recruitment or a similar industry is beneficial.

• A qualification in a recognised project management course is beneficial
• Experience with Microsoft Dynamics is beneficial
• Experience within the recruitment industry is beneficial.