Role Overview & Mandate
Executive Summary
Situated on the outskirts of Barnsley, the newly refurbished Tankersley Manor Hotel & Spa boasts 98 bedrooms, a spectacular alfresco tipi...
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Situated on the outskirts of Barnsley, the newly refurbished Tankersley Manor Hotel & Spa boasts 98 bedrooms, a spectacular alfresco tipi dining concept, the Brasserie restaurant & bar operation plus numerous function facilities for events and weddings. Located within a 15-minute drive from Sheffield, this fabulous property really is the hotel of choice for weddings & events in South Yorkshire & surrounding areas.
We are looking for enthusiastic & hard working individuals to join our friendly reservations team. We are looking for a passion for customer service, an eye for detail.
You will be required to deal with clients from their initial enquiry through to their stay at the hotel,
Responsibilities include:
- Communicating with potential and repeat guests
- Using the telephone and online booking systems
- Making and assisting with reservations including spa breaks, leisure and business stays
- Contributing towards sales for bedroom occupancy targets
- You must be able to pro-actively identify the customer’s needs, build relationships & deliver customer service with a big smile!
If you are looking for a new challenge & believe you have the passion & the enthusiasm to help drive our business forward, we would love to hear from you!
Opera PMS / Opera S&C trained users would be preferable, however not necessary. Friendly personality & a can-do attitude are compulsory.
In return, we are offering a rewarding role with scope for career progression along with:
- A fun environment where you will receive training and support to develop and progress
- 28 days annual leave (rising to 33 days after 5 years)
- Free meal whilst on duty
- Free use of our on-site gym and discounted spa treatments
- Discounted accommodation, food and drink in our 5 beautiful hotels across the country
- Discounted accommodation worldwide in ACCOR properties
- Free car parking
If you have the skills and experience that we are looking for then we would be very interested to discuss your application in greater detail
Job Types: Full-time, Permanent
Salary: £11.17 per hour
Benefits:
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
