Rooms Apprentice

Reception – Love creating lasting memories? Then our customer service apprenticeship is perfect for you, first impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

The impact you’ll make

First impressions are everything. And you’ll set the tone for every guest’s stay. When a guest walks into our Hotel – imagine that first look around they take, followed by that sigh of relief because they’ve arrived to their home away from home, be it for a night or a week, and it’s perfect. Everything is just the way it should be with friendly faces to help serve them.

What you’ll do

You will work alongside a team of Housekeepers, Rooms colleagues working and understand every detail of a guests stay with regards to the rooms they are staying in.

• respond to and attend to guest requests

• Operate the hotel telephone system

• Check in and out rooms

• Report any new or developing engineering works that need to be addressed to the Engineering Manager or Housekeeping

• Work alongside a mentor within the department, to learn a variety of skills

As well as on the job training, your Level 2 certificate will be completed through a London certified College over a 24 month period and includes time spent at the beginning of the programme completing your enrolment & initial functional skills assessments, as well as an End point assessment to complete your training and gain your qualification. A qualified Assessor will visit you in the workplace every few weeks.

What we’re looking for

• A warm, people-oriented demeanor

• A team-first attitude

• A gift for paying attention to the smallest details

This is a fantastic opportunity for someone who’s willing to learn and wants to advance their career. You’ll have lots of enthusiasm for the work, and be able to take instructions and advice from your mentor. At the end of the qualification, there are also some fantastic career opportunities on offer for successful associates.

Perks you deserve

In addition to a comptititive hourly rate of ensuring you are paid for every hour worked, we’ll support you in and out of the workplace by offering:

• Tasty and Varied Meals in our Associate Dining Facility

• Uniform & dry-cleaning service

• Enhanced Pay Rate on bank holidays (Double Time)

• Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema’s and more

• Discounted Hotel Accommodation Worldwide for you and your Friends & Family

• 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide

• 20 days holiday plus 8 Bank Holidays increasing with service

• Annual Performance Related Pay Review

• Cycle to work scheme

• Pension & Life Assurance

• Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service

• Comprehensive Training and Development program

• Awards and Recognition Celebrations

• Monthly Calendar of Associate Focused & Fun Events

With this role you will be working 40 hours per week over 5 days, including weekends on shifts.

If this sounds like the perfect role for you apply online or email georgina.campbell@whotels.com

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.