Role Overview & Mandate
Executive Summary
Job Number 23084722 Job Category Housekeeping & Laundry Location St. Pancras Renaissance Hotel London, Euston...
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Job Category Housekeeping & Laundry
Location St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel
Position Summary
As a Guest Room Attendant at St Pancras, you are a key member of the hotels team the housekeeping room attendant is responsible for cleaning and maintaining high standards in guest bedrooms and public areas on a day-to-day basis.
You’ll need to know your stuff:
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Stay up to date on what is going on in the locale and ensure you communicate this information to guests in accordance with the navigator program
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other ambassadors to ensure proper coverage and prompt guest service.
- Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
You’ll be expected to deliver on the following:
- Deliver an exceptionally high standard of five star luxury lifestyle service for every guest interaction.
- Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
- You are expected to deliver service to your full potential when you are here.
- You’re expected to maintain the cleanliness and hygiene standards of all areas at all times.
- You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
- Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for Renaissance guests.
- Communicate recommendations in a way that builds excitement and interest among guests and associates
Perks you deserve:
- Free St Pancras Experience including plus one.
- Free Access to the Gym and spa.
- Free meals at work
- Free uniform & dry-cleaning service.
- Free enrolment of Perks at Work- Access to unlimited deals of retailers and more.
- Discount of 50% in any of the St Pancras outlets.
- Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
- Travel Loan.
- 20 days holiday increasing with service.
- Annual Performance Review pay.
- Cycle to work scheme.
- Recommend a Friend scheme £400.
- Employee Assistant Program.
- Comprehensive Training and Development program.
- Awards and recognition celebrations and many more….
Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
