KYC Compliance Administrator

Mail Boxes Etc. (MBE - www.mbeglobal.com ) is one of the world’s largest networks of retail-based service centers operating as a third-party service provider of shipping, logistics, printing and marketing solutions to small and medium enterprises and consumers. Through our network of people, we help businesses and private persons to improve their productivity by outsourcing those requirements and processes not corresponding to their core business. Headquartered in Milan, Italy, MBE Worldwide has under three distinct brands about 2.500 locations operating in 47 countries.

People, Innovation and Talent are the core of our organization and we endeavour to commit to our people by providing exciting opportunities for development whilst ensuring we maintain a people focused culture, as we continue to expand. We have an exciting opportunity for a Compliance Specialist, to join our team in Accrington

Person Specification:

We are looking for a responsible and committed individual to join our national mailbox programme. Our mailbox activities fall under Anti Money Laundering legalisation (AML). The role holder of this position will be a key member of our Compliance team, responsible for ensuring complete and correct application of our mailbox compliance policies, processes and procedures to new customers, customers onboarded from our franchisees and existing customers. This role requires exceptional attention to detail, working in a regulated sector. Experience of working in AML Compliance is required.

• Carry out Customer Due Diligence (CDD) checks including identifying individuals, entities, and their beneficial owners.
• Maintain compliant records for ‘Resellers’.
• Assist authorities (ie Trading Standards, Police) with mailbox customer enquiries.
• ·Submit Suspicious Activity Reports (SAR’s)
• To expedite ID uploads, check and verify ID’s using HooYu Remote verification tools and electronic verification of physical ID documentation.
• Ensure MBE (UK) hold the correct ID centrally for mailbox customers.
• Apply a Risk based approach and complete documented Risk Assessments.
• Review any high risk/issues with mailbox customers through the Compliance Group.
• Create and maintain mailbox management records for each store during the onboarding process.
• Put on “hold” or “terminate” non-compliant mailbox customers, in-line with company policy.
• Identify mailbox “squatters” and follow the defined process to remove squatters.
• Migrate all aspects of mailbox customer management from the MBE network to MBE (UK).
• Ensure customers are paying for their services and to follow the defined process to put the services on hold, and where necessary, to terminate non-paying customers.
• Ensure mailbox customers are paying the current rates for the services provided including fees for any additional services – such as registered office hosting.
• Cancel mailbox services at customers request, in-line with company policy.
• Provide support to new, migrated and online mailbox customers.

General activity:

• Handling telephone and email enquiries from customers in accordance with MBE UK Guidelines
• Providing analysis and inputting on the continuous improvement of the systems and performance of the division
• KPI reporting, including but not limited to;
• High Risk customers
• Outstanding Risk Assessments
• Outstanding ID
• Suspicious Activity

Benefits

• Salary £25,000 - £28,000 per annum
• Company Bonus Scheme
• Performance Bonus Scheme
• 21 days rising with service to a max of 28 plus 8 bank holidays
• Volunteer day initiative
• Hybrid working (60/40)
• Ongoing training and development
• Onsite parking
• Pension

Job Type: Full-time

Salary: £28,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Referral programme

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Accrington: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Compliance Administrstion: 1 year (preferred)

Work Location: Hybrid remote in Accrington