Role Overview & Mandate
Executive Summary
Our Reception team play a vital role in the day to day running of our hotel being the first and last impression a guest has of the Company. A...
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Sources: USCIS E-Verify & Home Office CoS
Our Reception team play a vital role in the day to day running of our hotel being the first and last impression a guest has of the Company. A customer facing role means being on show - so smart appearance is important along with a warm welcoming smile as you make our guests feel comfortable and relaxed. At Macdonald Hotels, our people are the key to the Company’s success and our guest’s satisfaction. As well as being confident and approachable, commitment, enthusiasm and energy are essential along with excellent communication skills which will enable you to interact with guests, interpret and act on their needs and liaise with others in your team.
Our Receptionists are hardworking individuals who can work on their own initiative and are key players in the front office team. This role is ideal for those who have experience of working in customer facing roles within the hospitality sector. However, we are able to provide training for individuals with quality customer service experience, who are able to display a willingness to learn and a commitment to helping us to deliver our core standards and provide our guests with a great experience every time.
Please consider the above criteria carefully before starting your application, as when recruiting it’s important to us that we are the right choice for you, as well as you being the right choice for us. We believe it is the people we employ that make the difference to the experience of our guests. Our people take pride in what we do, and the standards we expect. They are passionate about working with Macdonald Hotels and care about doing their very best for every guest.
Accommodation available - Free WiFi and meals included.
Job Types: Full-time, Part-time, Permanent
Salary: £10.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Holidays
- Overtime
- Weekend availability
Ability to commute/relocate:
- Wigan, WN1 2XN: reliably commute or plan to relocate before starting work (preferred)
