Night Porter

Job description

Team Member – Nights
Hours of work – Between 10.30pm and 7am

Why Join our Business?
We're a group of over 30 hotels and 5 resorts in the UK plus 4 resorts in the south of Spain, each with its own unique style. From beach to countryside to city, every Macdonald Hotel and Resort is full of individual charm and strong local character.

What's more, from Scotland to the South of Spain, we're run by real hoteliers and operators who have the genuine passion and the experience to make our service, dining and accommodation the very best it can be.

With this in mind, it’s little wonder we win awards for our efforts, including TripAdvisor’s Certificates of Excellence for all our Spanish resorts, placing them in their prestigious Hall of Fame, an accolade only the top 10% of businesses can boast. Add to this, our AA rosettes for food, championship golf courses and award-winning luxurious spas and you can see why we attract people who set a standard that's the envy of many.

Location
The beautiful Macdonald Inchyra Hotel & Spa is perfectly located in the heart of the Central Belt in Scotland.

Opportunity on Offer

Our Hotel Team Members have a key role within the hotel, working as part of a team to provide a welcoming atmosphere for guests and ensure the high standards we are known for are maintained.

As a Hotel Team Member, you will have the opportunity to learn about the broader operations of the hotel as well as building a great colleague network. While you will lead in one area of specialism, you may be asked to provide support across different departments.

We’re a passionate team at Macdonald Inchyra Hotel and understand and appreciate that the right people make all the difference to our guest and colleague experience. Each team member plays an important role in delivering the standards our guests expect of us creating positive and memorable experiences.

We are committed to looking after our employees, recruiting, developing and nurturing talent towards a successful and fulfilling future in hospitality.

Who we are looking for?
The Person

Our Hotel Team Members are dedicated hospitality professionals who enjoy working on their own initiative, demonstrate a flexible approach and can multi-task. Most importantly they do all this with a positive ‘can do’ attitude and a relentless drive for excellence.

More than experience, it is important to us that our Hotel Team Members bring a natural passion for hospitality that will stand out to guests and colleagues alike. They will become recognised Ambassadors for not only Macdonald Inchyra Hotel but the company as a whole.

Your natural flair for engaging with guests to ensure they feel they are in safe hands will be second to none. Most importantly we are looking for people who enjoy putting smiles on the faces of others.

If that sounds like you, read on to find out more.

The Role

• To carry out Reception duties arising outwith the normal working hours of reception staff.
• Personal protective equipment to be worn/used in line with company guidelines.
• To post all income and guest charges not processed during the receptionists shift.
• To compile full supporting documentation relating to each days business to be passed to the Accounts Department.
• To check all balancing of daily business posting and monies received and processed by reception.
• To ensure conference and meeting rooms are consistently set to the company standard and that all essential work is completed by 7am.
• To ensure conference and meeting rooms are consistently set to the company standard and that all essential work is completed by 7am.
• To carry out hotel night security & car park patrols at the agreed times.
• To ensure that only residents are on the premises once all functions have finished.
• Ensure the public areas of the hotel are clean and tidy at all times during the shift.

· Report any maintenance defects to Management immediately

What we offer

In addition to associated employer benefits, we also offer discounted hotel stays for you and your family & friends and restaurant, retail and Spa discounts.

We place a high importance on ensuring you receive the training and support you need to do the job from day 1 but we also recognise the importance of ongoing development and career progression. There are opportunities to participate in ongoing development and qualifications to further your hospitality career.

Every member of our team is given instant access to our financial wellbeing benefit – Wagestream – which allows you to track your pay in real time and stream up to 40% of the wages you’ve already earned.

Job Types: Full-time, Permanent

Salary: From £10.42 per hour

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• Night shift

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Falkirk, FK2 0YB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 01/06/2023