Role Overview & Mandate
Executive Summary
Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English...
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Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.
We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.
Switchboard Operator
We treat our people like family and our guests like royalty!
We are recruiting a Switchboard Operator to join our Front of House Team.
Part time - 24 hours per week. (shifts, weekend and bank holday working required)
Looking after our guests is our key priority. As a Switchboard Operator you will ensure that every call is a positive experience for our guests and clients. You will be part of the Front of House team and will be responsible for ensuring all internal and external calls at this luxury resort hotel are handled in a timely, professional and caring manner.
This is a fantastic opportunity for you to progress your customer service skills in a busy and varied five star environment.
What we are looking for:
Enthusiasm, dedication and a friendly personality
Excellent customer care and communication skills
The ability to interact with colleagues and guests in a polite and professional manner
The ability to remain calm under pressure and prioritise
Previous experience as a telephonist or a in customer service role is desirable.
Why work at Luton Hoo:
We are dedicated to the development of our staff and offer a great range of benefits including:
Meals are provided by our talented kitchen team
Enhanced holiday allowance after 5 years' service
We have plenty of free parking
We also have amazing recognition awards for exceptional customer service
A share of the service charge*
Discounted rates in all of our hotels for you, your family and your friends!
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
