Customer Service Internship - 8-14 weeks

The Role

We're seeking a highly motivated Customer Experience Assistant - Intern to work at the heart of this exciting business during our peak season.

This role is temporary, so join us for 8-14 weeks!

• Starting in April or May
• Work flexibly on either a Monday - Friday or Tuesday - Saturday 9 - (Working at least one Saturday a month from home)
• Hours between 9 am-6 pm or 10 am-7 pm - rota basis
• Salary: £18,000.00-£22,000.00 per year
• You will be expected to work from our office, but we are only 5 minutes from Borough station or a 10-minute walk from London Bridge station, at least three days a week.

You will have the opportunity to work with our customer operations team and engage with the inspiring guys and gals who have driven LOVESPACE's exponential growth daily.

Responsibilities will include:

• Delivering an outstanding customer experience through all available communication channels (phone, email and live chat)
• Ensure we correctly track every single box and courier to guarantee perfect data.
• Contributing to our conversion by answering queries and outlining the benefits of our service to potential customers.
• Helping to create an excellent digital and 'on-the-doorstep' service
• Assisting in improving the overall service by listening and acting upon customer feedback.
• Working closely with the rest of the Operations team to ensure boxes reach our customers in the right place at the right time.
• Boosting LOVESPACE's reputation through generating great reviews and referrals.
• Ensuring customer accounts are up to date and accurate.

What are we looking for?

• The candidate will demonstrate and have the following attributes:
• Positive, confident & communicative individual who shows initiative and is confident in dealing with clients;
• Engaging, with the ability to connect and empathize with people from all backgrounds
• Fluent in English with excellent writing and communication skills and attention to detail
• Highly organized, fanatical attention to detail, common sense judgement and a passion for precision.
• A creative and resourceful problem solver with tons of initiative.
• An unwavering desire for continuous improvement and innovation.
• Flexible to changing working hours depending on volume.

Requirements

• Eligible to work in the UK
• A working laptop or computer
• Complete a simple skills test: Customer service - 10 min
• Complete a simple skills test: Customer service fit - 10 min

What is in it for you?

You can be at the heart of one of the UK's fast-growing entrepreneurial businesses. You have exposure to a team of seasoned, serial entrepreneurs. You'll play a key role in LOVESPACE's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.

Benefits:

• Hybrid working arrangements.
• Casual dress code
• Staff discounts on our services and access to Perks at Work programs.
• Summer, winter, alums, and social parties throughout the year.
• The office events include Tuesday breakfasts, "Cake Wednesdays", and Thursday's social gathering.

How to apply

All you need to do is send us your CV and a cover letter.

Your cover letter should include

• What makes you an excellent fit for the role
• Why you want to work at LOVESPACE
• And your earliest possible start date
• It doesn't have to be an essay. We want to know you a little bit more before you join us!

We look forward to receiving your application!

Job Types: Full-time, Temporary contract, Temp to perm, Internship
Contract length: 8-14 weeks

Salary: £18,000.00-£22,000.00 per year

Benefits:

• Casual dress
• Company events
• Work from home

Schedule:

• 8 hour shift

Ability to commute/relocate:

• London, SE1 4YH: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Experience:

• customer service: 1 year (required)

Work Location: One location

Expected start date: 25/04/2023