Official Specifications
Role Overview & Mandate
Executive Summary
End Date Sunday 05 February 2023 Salary Range £27,081 - £30,090 Agile Working...
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End Date
Sunday 05 February 2023
Salary Range
£27,081 - £30,090Agile Working Options
Job Description Summary
Works as part of a team to deliver an excellent customer experience by proactively identifying and meeting their financial and service needs and delivering fair outcomes. Works collaboratively with colleagues to attract and retain customers and deepen their relationship with the bank, referring to the right person or channel as appropriate. Ensures all customers are dealt with professionally and identifies and supports customers in vulnerable circumstances. Embeds LBG priorities, Helps Britain Prosper and role models the Group Values, Behaviours and Code of Responsibility
Job Description
Personal Banking Advisor
Our Community and ExPat Banking branches are an integral part of Lloyds Bank Commercial Markets - providing vital services to the Islands' communities.
And with an employee benefits package you can tailor to suit your lifestyle a customer service role with us brings many exciting rewards...
For starters, we'll give you a competitive salary £27,081 (advertised here on a full time basis) and bonus opportunity of c5-10%.
As well as giving you the following benefits:
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
- Share schemes
You'll also get a Flex cash pot of 4% salary, which you can take as cash or spend on a wide range of options such as:
- Buying extra or selling holidays to suit from your 30 days leave (pro rata but including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical insurance you'll receive to family members including enhanced cancer cover.
- A Flex Card providing up to 15% discount with a number of well known retailers.
We also have free health and well-being offerings.
So you can be sure we're investing in your future.
So, about the role...
Our branch colleagues are passionate about making a difference to customers, businesses and communities.
Join them and you’ll get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values.
But we're also driven by a clear purpose: to Help Britain and the Islands recover...
Working [either full or part time] you could be greeting customers at the welcome desk, helping them at the counter or working on other branch tasks.
You’ll learn to make the most of your best talent – helping people - using our latest in-branch technologies and digital services.
We just need you to demonstrate the following qualities:
- Honest and genuine, caring about helping people with their finances
- Some previous Retail experience, ideally in Banking or Financial Services
- The ability to quickly build relationships to give customers a fantastic experience.
- Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
- A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
- The flexibility to work in branches across the area and occasional Saturdays when needed.
We'd also ideally like you to possess any necessary residency license permissions.
What else will we provide?
From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
Together we'll make it possible
We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
So if you enjoy helping people and a fresh start with us appeals then get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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