Official Specifications
Role Overview & Mandate
Executive Summary
End Date Wednesday 12 April 2023 Agile Working Options Hybrid Working, Unable to Offer Agile...
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End Date
Wednesday 12 April 2023Agile Working Options
Job Description Summary
Full time telephony roles available working 35 hours a week based in Newport.
Job Description
As a leading insurer we understand the importance of a home and what protecting it means to our millions of customers.
We’re currently looking for understanding people to join our contact centre teams supporting our home insurance customers across our various banking brands.
Your team will work out of our Tredegar Park office in Newport, therefore we'll need you to be based a commutable distance from this area. We work in a hybrid model, splitting our time between the office and working from home. We do 2 days per week in the office but if colleagues would like to be in more, then this also supported.
And beyond the satisfaction of helping people every day, a career with us brings many other rewards...
You'll have an initial cash package of £23,367 comprising a full time equivalent basic salary of £22,468 and a Flex cash pot of £898.
And there's an annual bonus opportunity of c.5 % of salary (equivalent to c. £1,123 each year).
You can spend this pot of Flex Cash on a range of options such as:
- Buying extra or selling holidays to suit from your 30 days leave (pro rata, including bank holidays) - ideal for that mini break.
You'll also get the following:
- Various share schemes (including free shares)
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- BUPA Private Medical Cover.
- Located in the centre of Poole, close to lots of places to eat and shop.
- We also have a number of free health and well-being offerings and generous parental and adoption leave policies.
Everything is geared to suit your lifestyle, and we'll also be investing in your future.
So if you think you can deliver a service amazingly over the phone then this could be the opportunity you’re looking for...
What's involved?
You’ll be taking customer calls and doing your best to help them with our products and their features.
You’ll take the time to understand what matters to them and if you don’t know the answer then you'll have access to plenty of colleagues that do...
We'll teach you all about our products and processes and you'll learn to become more knowledgeable every day...
These are the things we're looking for:
- Crucially, you’re a people person - working with your team to provide an essential service to our customers.
- The emotional intelligence to put yourself in the customers' shoes and ask the probing questions needed determine how we can best meet their need.
- The passion and commitment to deliver on your promises and to go above and beyond for people to ensure their policies needs are met.
- Attention to detail and strong communication skills to support and get our customers life back on track when things go wrong.
No need for any previous financial services experience - we’ll provide all the knowledge you'll need in a comprehensive training programme.
We'll just need you to commit to 35 hours a week on a three weekly rota basis covering our opening hours (Mon to Fri 8am-6pm and Sat 9am-1 pm).
And when you're home-working element we'd ask for you to have a good broadband connection and a quiet place at home to work.
We have fantastic opportunities to help develop your skills and support your career progression within Lloyds.
As a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
So if you have the customer skills and this opportunity to truly help people appeals then get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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