Official Specifications
Role Overview & Mandate
Executive Summary
End Date Thursday 15 June 2023 Salary Range £26,980 - £28,400 Agile Working...
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End Date
Thursday 15 June 2023
Salary Range
£26,980 - £28,400Agile Working Options
Job Description Summary
Cardnet is Lloyds Banking Groups, provider of merchant acquiring across the UK. We're a joint venture with Fiserv and support all merchants with their card acquiring needs.
Job Description
Cardnet is a fantastic team within LBG with a meaningful part to play in Helping Britain Prosper. We currently have an opportunity available in our Client Delivery Team for a Corporate Support Team member on a 1 year fixed term contract.
In this highly competitive market you'll share our passion for delivering exceptional Customer Service. You'll apply your skills and expertise to assist our clients with any queries or concerns and ensure we're there to support them through their business lifecycle.
Developing and maintaining a close working relationship with key areas of the business, you'll be responsible for delivering the best in class experience from a service perspective. Working as part of a friendly, professional team, you'll ensure that accountability is taken with all client queries to ensure a swift resolution. You'll also be responsible for identifying improvements within the business to ensure a smooth end to end journey for our merchants.
Key Responsibilities:
- Provide a tailored service to our VIP clients ensuring all SLA’s are adhered to at all times.
- To develop a strong working relationship with our VIP and Corporate Clients to support with their day to day business needs.
- Developing and maintain a close working relationship with key areas of the business.
- Highlight shortcomings and suggest improvements in current compliance processes, systems and procedures to aid the client end to end journey.
- Internal Customer management.
- To anticipate, identify and manage risk in a timely manner for the benefit of both the client and LBG
- Build excellent working relationships with the Cardnet Relationship Managers to support them with their clients
- To determine solutions that fulfil client requirements and ensure optimum returns for the Business.
- Develop and maintain excellent working relationships with all operational and processing areas of Fiserv (Cardnet’s joint venture partner)
- Work closely with Card and Industry teams to understand all processing regulations and that the account managers (AM’s) are aware to ensure merchant compliance.
Essential Skills:
- Excellent communication and interpersonal skills, able to connect with both internal and external personnel.
- Able to produce excellent written communication.
- Ability to engage lateral thinking and problem solving techniques to overcome issues and find opportunities.
- Self-motivated and able to work unsupervised.
- Ability to challenge status quo, with ultimate aim in ensuring Cardnet is the UK’s leading acquirer.
Benefits Package
You can tailor your package to suit your lifestyle.
For starters, we'll give you a competitive starting package of c£26,980 that comes with a bonus opportunity of c5% and maybe more!
We'll also provide Flex benefits that you can take on a wide range of options such as:
Buying extra or selling holidays to suit from your 22 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
Extending the private medical cover you'll receive to family members.
A Flex Card providing up to 15% discount with over 70 well known retailers.
Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!
You'll also get the following:
Various share schemes (including free shares)
A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
Finally also have a number of free health and well-being offerings as well as generous parental/adoption leave policies.
So you can be sure we're investing in your future.
As a leading employer we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
If you're passionate about delivering exceptional Customer Service, get in touch and apply today we’d love to hear from you!
And just let us know if any reasonable adjustments are needed to our recruitment processes - we'll try to accommodate them.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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