Role Overview & Mandate
Executive Summary
About The Role Are you an enthusiastic and talented Electrical Supervisor? Do you want to join a...
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About The Role
Are you an enthusiastic and talented Electrical Supervisor? Do you want to join a dynamic and growing team? If so, we really want to hear from you.
As a Supervisor for our Electrical team, you will be responsible for managing the day to day operations and ensuring the delivery of a high-quality fault rectification, maintenance and home improvement service. This includes electrical response repairs, voids, installations, electrical testing and complaints.
You will work collaboratively within and across the business and be the first point of contact for electrical related queries for our customers. You will also manage third party suppliers and contractors to deliver the outcomes for our customers. You will deliver end to end people management - ensuring we have the right people, in the right place, doing the right job, to ensure that we exceed our customers’ expectations every day.
About The Candidate
- Be enthusiastic, professional and self-motivated.
- Have excellent leadership qualities.
- Be able to inspire the team to continue to deliver excellent customer service.
- Be a Qualified Supervisor NICEIC (or work towards).
- Experience of working within tenanted properties.
- Proven experience of working to deadlines and prioritising workloads.
- Proven experience analysing and diagnosing complex problems and implementing effective solutions.
- Working knowledge of application of health and safety legislation.
- Proven ability to effectively recruit, manage and develop colleagues.
- Understanding of KPI’s.
- Good communication skills including clear written and spoken English.
- Excellent interpersonal and customer care skills.
- Ability to extract and interrogate data from computer systems.
- Good level of PC literacy - able to use and update computerised devices (including Handheld smartphone or Tablet PC).
- A full valid UK driving licence.
What we offer:
- Company vehicle and fuel card.
- Full uniform and PPE.
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £2,400 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About The Company
LiveWest provides over 39,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.
