Service Administrator, Porsche Centre Tonbridge

As Porsche says, ‘people are the real engine’, and here at LIND, we agree. If you are passionate about excellence, we are ready for you to become part of our story.

A fantastic opportunity has arisen for a Service Administrator to join our reputable team at Porsche Centre Tonbridge.

Standard customer service is not enough here at Porsche Centre Tonbridge and we’re looking for someone who is self-motivated with outstanding customer service, who can actively promote and endorse the high standards of Porsche at all times.

The core responsibility of this role is to provide and administer an excellent level of customer service and administration to enhance the customer experience and journey with us, keeping the “Porsche Experience” in your mind so that we are not just another Centre.

Responsibilities include, but are not limited to:

• Dealing with booking, general enquiry telephone calls and emails in the Service Department then processing as required to book customers in according to their requirements, producing estimates for required works and forward diarising as necessary.
• Weekly processing of Porsche Marketing with the POLK system of Service and MOT reminder emails and letters, together with follow up processes comprising of telephone and email follow ups to ensure maximum booking potential.
• Producing job cards in advance, creating the job within PCSS, checking for workshop campaigns and ordering subsequent parts as required, together with checking each vehicle for tax and MOT.
• Ensuring that any new process or system introduced is implemented.
• To ensure that all Porsche and LIND guidelines are adhered to. This includes such thing as Mystery Shops, PCSS, Retails Service Pricing Tool and C@P Database, Service Process, Handovers, Email and Letters and other communication.
• Deal with the wheel and tyre administration process.
• Help with any marketing actives or promotions for all departments as required.
• Monitor Parts on order process and rebook as parts become available.
• Administering various reports and policies for: Warranty, PSMS Polk Marketing, wheel/ tyre programme logistics and PCGB Warranty. Point of call for the service @ info and PCGB website enquiries.
• Help with the Owners Club Service Clinic administration.
• Undertake any filing that is required for the Centre in the allocated are and correct system, (such as job cards, warranty, deal fines, etc. )
• Adhere to company policies and procedures at all times.
• Maintain good security and housekeeping.
• Carry out other duties as required from time to time.
• Ensure that safe working practices are employed in line with the Health and Safety legislation.

This job description reflects the duties of the post as they exist at this time and LIND reserves the right to amend this job description based on the needs of the business.

The successful candidate will have:

• Previous experience within the automotive trade
• Previous experience in a customer facing/telephone role
• A First Class can do Attitude
• Be a Team Player
• Excellent Attention to Detail
• Great Computer Skills
• A Methodical Approach
• Be Approachable and Honest
• Excellent Communication
• Knowledge of Kerridge is desirable

Benefits:

• 22 days holiday rising with service, plus bank holidays
• Onsite Parking
• Employee Assistance Programme
• Staff discounts
• Ongoing support with Training and Development
• The opportunity to work in a great environment with great people
• Being a part of the LIND Family

About us

We are LIND, or 'Life in a New Dimension'. We're now one of the largest motorcycle groups in the UK and officially represent BMW, Harley-Davidson, and Triumph motorcycles across 11 dealerships. We also have 2 Porsche Centres, our hugely successful site in Kent and our newly launched site in Norwich.

Our goal is to offer our customers world class cars, motorcycles, accessories, and services which enrich their lives, and to provide an ownership experience to match.

Learn more about us at www.lind.co.uk