Contact Management Operator

Ref: 23/32
Location: Nettleham HQ
Salary/grade: Grade F (£30,423.93 including allowances)
Contract: Permanent
Hours: 37
Residency / Vetting requirement: Recruitment vetting, 3 year residency
Closing date: 16th June 2023 at 17:00
Interview date: TBC

Do you want a career where the day job is like no other? Do you want to help others? Do you have a desire to make a real difference?

If so, a career within our Force Control Room as a Contact Management Operator could be for you.

We are recruiting for our next Contact Management Operator intake taking place on 25th September 2023.

To undertake the role of call taker and be multi-functional with the communications centre environment. See the attached Job Description and Personal Specification for more details on the role.

Demonstrate the force values at all time. All staff involved in carrying out functions in this role will do so in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public

Shift pattern

The standard shift pattern for the role is shown, however flexible working patterns will be considered on a full and part-time basis. Applications will be considered on an individual basis and all requests must meet the organisational need as well as individual need, which can be determined with the successful applicant.

As a Contact Management Operative, you will be required to work a shift pattern.

Shifts are up to 12 hours, and are worked on a 4 on 4 off rotation, covering both early shifts (typically between the hours of 07:00-19:00) and night shifts (typically between the hours of 19:00-07:00).

Part time hours may also be considered, however this will still cover early and night shifts.

A shift pattern can be provided upon request and will be discussed further at interview

What Lincolnshire Police can offer you:

The health, happiness and wellbeing of our colleagues is vitally important at Lincolnshire Police, and we offer the following benefits:

• Competitive salaries
• Generous annual leave entitlements
• Local Government Pension Scheme
• Flexible working schemes
• A dedicated Health and Care Team with an in-house Occupational Health Service
• Mental Health Support with free Counselling Services, Crisis Line and Chaplaincy Support
• Family Support and Menopause Support Networks
• Financial Wellbeing Support, including confidential and free access to Octopus Money Coaches
• Eligibility to join the Blue Light Scheme and obtain a range of online and High Street Discounts
• Free Eye Tests with Spec Savers
• Cycle to Work scheme
• Free gym access at a number of Lincolnshire Policing Sites
• Staff Recognition including Making a Difference Awards, Long Service Awards, and commendations

Job Type: Full-time

Salary: £30,423.93 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• On-site gym
• On-site parking
• Sick pay

Schedule:

• Day shift
• Night shift

Work Location: In person

Reference ID: 23/32
Expected start date: 25/09/2023