Sales Advisor - Luton Airport

Our Aelia Duty Free store at Luton Airport is currently looking for energetic, enthusiastic Sales Advisor to join the team.

Outstanding service is the heart of our business, and our aim is for customers who enter our stores, be greeted by a friendly team, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.

Previous customer service experience is preferred but not essential as full training will be provided. A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

Key responsibilities:

100% Customer Focus

• Greeting customers with a friendly smile

• Helping customers with product selection

• Offering additional link sales

• Ensuring all customers receive excellent customer service every-time

• End to end customer service including till operations

Stock Management

• Ensuring the store is fully replenished

• Goods receiving duties

• Stocktaking and inventory compliance

• Merchandising & pricing

Housekeeping/Health & Safety

• Keeping the store well presented at all time

• Ensure the safe usage of all the cleaning materials

• Ensuring store and stock rooms are kept tidy in line with H&S

• Reporting any potential hazards on the shop floor or stock room to the manager/supervisors

Security

• Ensuring security of stock on shop floor and compliance of till inventory

• Responsible for the shop floor security when on shift

• Awareness of potential security risks out with store and part of the greater airport community

Person Specification:

• Good Communication skills (both verbal & written)

• Adaptability to the changing environment

• Ability to work in a team and individually

• Ability to work well under pressure

• Excellent Interpersonal skills

• Ability to provide professional standard of services

• Reliable in attendance and time keeping

• Self-motivated

We believe an inclusive and diverse culture can help businesses and people thrive. At Lagardère Travel Retail, we are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.

Our company:

Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 4,600 stores across 35 countries. Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 20 stores across 8 airports and 8 ferries.

Lagardère Travel Retail's goal is to reinvent the duty-free shopping experience for passengers around the world, by creating excitement and emotion at the airport. Our Aelia stores are striving to create a real and memorable shopping experience for travelers, we tailor each brand to each market, reflecting local specificity and sense of place.

Hours available for shifts:

37.5 hours per week, over 5 days. Shifts available from 4am to 12.30 and lates from 1pm to 10pm. This Job will involve full flexibility and will include weekend shifts.